BrillerReviews of briller.com

Response from Briller· May 11, 2026

We’re sorry to hear the piece wasn’t what you expected, Michael. The item features a 14k gold plating with a rich gold tone, and we respectfully disagree with the comparison to brass. Our team stayed in communication throughout the process and did everything possible to assist. Once the return is delivered back to us, we’ll be happy to process the refund accordingly. We stand behind the quality of our pieces and appreciate the feedback.

Response from Briller· Oct 20, 2025

We’re sorry to hear your experience didn’t meet expectations. The Yin Yang pendant is crafted in polished sterling silver and black enamel, not white enamel and we understand how this could appear lighter in some photos under studio lighting. Regarding the packaging, we completely understand the frustration of receiving both pieces in one box. Our team has since updated our packing process to ensure multiple gifts are separated upon request. We truly appreciate your feedback it helps us improve. If you’d like, our support team can send an additional gift box at no cost. Please reach out to [email protected] and we’ll make it right.