BBC Worldwide LimitedReviews of britbox.com

Software is very poor. Login impossible. Can't actually receive content. Why are we paying for this content given that we've paid for the licence?

Prompted to login to Britbox and enter a code. Won't connect to the Britbox page, and eventually find a way to login, and it just hangs with the hourglass. Absolute garbage. I hate it when these technical services fail on the most basic processes. And then you can't get customer service. An absolute joke! I'm blocking my payment. I'm not paying for this utter incompetence.

Why pay again for BBC's content, when I've already paid for it via the unfair license

AlthoughThe programming is extensive, the app it’s self is horrible!! I’ve had the service for all of us one day and I have had to uninstall and reinstall the app three times. Each time I leave the app, I have to jump through hoops to sign back in going to the brit box website to reconnect to my fire TV. I’ve spent more time wrestling with the app then I have viewing the content! Until or unless they improve this wretched app, there’s way too much entertainment out there through apps that actually work and are easy to navigate. BritBox is not one of them! Save your money!! It’s an absolute shame in 2020 with technology so readily available that this particular forum should be such a disaster!

Absolutely HORRIBLE experience. 1) I had the 7 day free trial 2) Forgot my password 3) Clicked on link to reset my password 4) Was told a reset link would be sent to my email. 4) Never got the reset link 5) Tried 3 more times, was told the same thing, and NEVER got an email with the reset link 6) Called Britbox, listened to that stupid idiot talk while I was on hold for 20 minutes, and was finally told to call back later and was hung up on. 7) Called back, same BS, although I didn't listen to the stupid idiot, I stayed on the line to see what what would happen ---same thing, 20 minutes on hold and hung up on. 8) Meanwhile I couldn't take advantage of my 7 day free trial. 9) Called Amazon. They responded immediately, told them I was done with Britbox and why, and they immediately CANCELLED my free trial for me and any future association w/Britbox. I've told everyone about my experience. What a scam!

Advertising - flagship system all the best of ITV, BBC etc. Reality - poorest performance and functionality of any of the platforms. Freezes, resets, fails, restarts. The only reliable bit that never fails is the direct debit. That works OK.

Constant buffering on a few seconds rewind. Unresponsive customer service. Clearly not a Brit in charge of the US service. Please don't waste your money. What a pity, too, because lots of interest in British programming in US. This is pure highway robbery.

There are lots of programes I would like to watch but the interminable buffering makes it unwatchable. I have 18Mbts download and have no problem with Netflix, Prime ,iPlayer etc . Don't think I be bothering with it anymore.Worst streaming service ever.