Excellent
726 reviews
BusBankThe BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
726 approved reviews, newest moderated first
Alex
Posted
Philip was incredibly helpful - always responsive to my emails, clear with me about the details of the day, and just generally very friendly. We had zero issues with the buses and we had a great event.
Becky
Posted
Great service - have worked with them for years and are always fantastic to work with
customer
Posted
Driver was late, took unnecessarily long route in both transfers.
Response from BusBank· Aug 9, 2018
Hi Antonia, it's unfortunate that you ran in to issues with your trip, we take timeliness and route deviation very seriously and we are currently investigating what happened and why you experienced these issues. As an act of good faith we have added a credit to your account and a member of our customer service team will reach out to you with further details. Thank you for your feedback and we look forward to speaking with you.
Andrea
Posted
A great bus driver (Paul), great service, terrific event!
Kathleen
Posted
We had an overall good experience with Bus Bank. However, the bus drove up the driveway of our wedding venue and into the cocktail hour area of my wedding. I think a more experienced driver would have just pulled to the end of the driveway rather than trying to make a round about in the middle of our back yard wedding... Guests were confused as to what was happening as was everyone else. Hopefully next time the driver will learn from this. other than that, it was a good experience.
Cathy
Posted
We recently used Busbank as our shuttle service for our daughter’s wedding. Lee Rhoden from the main office was excellent. Lee was very responsive and answered all of our questions. Kenny our driver on the day of the event was on time and courteous. We would definitely use Busbank again.
Christine
Posted
The bus was clean and comfortable but what really made this a great experience was our driver. Ginty Nikolas was wonderful. He was wrangling a group of middle aged to elderly ladies and was unfailing kind, polite and helpful. He was always willing to lend a hand with the ladies or their packages. It makes such a difference to the experience to have such a pleasant person at the helm.
Shamrin
Posted
BusBank is awesome! We booked about 7 trips with them at one time, and Brian was so incredibly accomodating. We had to change our dates, times, and even reschedule a few trips and they were available and ready to help each time. Our drivers have been on time, even earlier than the pick up time. We trust BusBank with our students. They are safe, reliable, and extremely helpful.
