By WinonaReviews of bywinona.com

Response from By Winona· Jun 2, 2025

Thanks for your feedback, Chelsea, but we assure you that the changing of your Winona doctor is not random. When a doctor and patient relationship is established, the doctor is obligated to provide ongoing care and oversight for your treatment plan as long as you are a Winona patient. However, there may be times when your assigned doctor is ill or on vacation and cannot provide care. In those cases, we'll temporarily assign you a different physician until your usual doctor is available again, so you don't experience a lapse in care :) Additionally, as we provide prescription medications, we must also assign you to a Winona doctor who is licensed to prescribe in the state in which you will reside. We see that you moved to a different state. We have been trying to reach you regarding your move so that we can update your address and process your refill. A member of our Patient Care team messaged you on May 19th, but we have not received a reply from you. A member of our team has emailed you again for further support!

Response from By Winona· May 27, 2025

We appreciate your feedback and apologize if you feel our focus was not patient-centered, Sara. Our goal is to always educate women on the rigors of menopause, and to help them understand that they don't have to suffer with debilitating symptoms. We only wish to help women feel their best! A member of our management team also addressed your concerns regarding your Winona doctor to allay your fears that we are not an authentic company. Winona is not a scam and we employ real, board-certified doctors who specialize in the care of women going through menopause. Your Winona doctor left you a message in your patient portal but you did not respond. Your account is confirmed to be canceled, and we are sorry to see you go, but we wish you the best!

Response from By Winona· May 26, 2025

We understand your frustration with the duplicate charges, Gabriela, and we, again, apologize! One of your prescription refills was billed twice due to a system error, but was quickly refunded when you contacted our Patient Services Department. We understand this experience can cause some apprehension, and it is not our intent to cause you any distress! We will always assist our patients to resolve any issues that arise as soon as possible!

Response from By Winona· May 23, 2025

We understand that the cost of personalized treatment may seem expensive, but we strive to provide the best possible and affordable care for our patients. By offering fully-personalized treatment options, without the need for in-person visits, we aim to make the process as convenient and efficient as possible without a doctor's visit fee or copay. Additionally, we provide complimentary delivery of your treatments directly to your door, which eliminates the need for additional transportation and shipping costs to you. When compared to other products on the market, we believe that our treatment options are cost-effective while also being highly effective and safe. We currently do not work with any insurance companies as they often demand more than we can provide as a small company. We do, however, accept most HSA/FSA plans and many of our patients use those funds to pay for their HRT!

Response from By Winona· May 22, 2025

Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced. We are aware that the coding did change and understand how frustrating this has been, especially if you rely on HSA/FSA payments. This change was not intentional, and we are actively investigating how and why it occurred. Our IT team is working hard to resolve the issue as quickly as possible. We genuinely care about your experience and want to make things right. A member of our team will be reaching out to you via email shortly to assist you directly. We appreciate your patience and hope to restore your confidence in us soon.

Response from By Winona· May 21, 2025

We apologize if our online platform is not a good fit for you, Kim! It can be difficult to adapt to communicating online instead of face to face, and we understand that! However, we do see that when you submitted a question to your Winona doctor or Patient Services team, your concerns were addressed. We can confirm that your account is canceled, but we wish you the best on the rest of your journey!

Response from By Winona· May 20, 2025

We deeply apologize for any oversight, Claire, and would like to assist you further. However, we cannot locate an account under your name as it is listed here and are not sure if you are a patient. Patient safety is extremely important to us, and we understand how concerning it must be to receive medication labeled with a warning about peanuts if you informed us of your allergy. In the meantime, please do not take the medication until we can clarify the matter and assist you accordingly. Please message our Patient Services Department for further assistance here: [email protected] You can also message your Winona doctor for assistance here: https://app.bywinona.com/message They will need your account information and will assist you to rectify your treatment plan. We look forward to helping you!

Response from By Winona· May 19, 2025

Please don't give up yet, Elizabeth! Each woman is different and will react differently to HRT. It can take around 3 months to start to see positive changes, but it does not mean that the HRT is not working. Your body is going through an adjustment phase, both with the menopause transition, and in adjusting to the influx of hormones with medications. We see that you just completed your Follow Up with your Winona doctor and he may be able to tweak your treatment plan for better results! That's the beauty of customized HRT! Your Winona doctor sent you a message in your patient portal that you can respond to here: https://app.bywinona.com/message We are committed to supporting you!