Care.comReviews of care.com

A lot of competition App doesn’t always update therefore newer messages don’t appear Not to mention if the apps not updating and you go on the website, you can’t do anything because it tells you you have to download the app. You guys need to fix this. Charge a $10 fee monthly which is crazy especially considering how many people they’re getting that $10 from there’s no need for it

The information on the care givers and background info appears to be very good. I used my credit card to pay for a 1 month membership. I no longer need to use this sight and it has proven to be impossible to remove my credit card info. I have sent many emails, get different responses. Nothing works when following the directions as the DELETE button is not there. The reps that send me the emails finally sent me a new email link to get it resolved. I received an email back that the address is no longer monitored. I guess my only resolution will be to spend hours reporting them to the better business bureau. May be easier to report my card stolen by them and get a new number.

CARE doesn’t care! But i am sure that whoever reads this has become aware of that due to all the negative reviews. I don’t think I have ever encountered a company with 60% one star reviews. MY EXPERIENCE: I signed up for the premium subscription for nearly $60 for what I thought was a one time per year fee.I was in search of someone to help with tasks around my home and Property. All I received were people who are interested in senior or childcare positions. I never used their “service” again. Much to my surprise three months later (not having used the service since) I was charged again! But of course they bury their subscription, terms and cancellation process deep in their website somewhere… Which I have yet to find. I wrote them an email to the address I found with ChatGPT. THEIR RESPONSE: Attached is their reply. NO REFUND FOR CC CHARGE 3 DAYS AGO: I never expected to receive a refund for the first $60 fee. But after discovering the second $60 fee a few days after it was charged to my credit card… They declined to post a refund. Disgusting.! but that’s our world now; filled with disgusting business practices. PS: I gave them a two star rating because I did use the service for a week or so when I first purchased. Also, they closed the file and I am required to resubmit a new complaint. More hoops to jump through in order to get another negative reply . RESPONSE FROM CARE: Thank you for contacting Care.com Support. I completely understand your concern, and I sincerely apologize for any inconvenience this situation may have caused. Upon reviewing your account, I can confirm that a charge is present on your account. I understand your frustration, and I'm sorry to hear that you have not been using the service. However, I regret to inform you that we are unable to process a refund for past charges, as our subscription fees are non-refundable, as outlined in our Care.com Subscription Policy. That said, I would like to confirm the following regarding your account: ? Subscription Status: Your subscription has been successfully canceled, and you will not receive any further charges going forward. ? Premium Access: You may continue to enjoy your Premium Subscription until November 3, 2026. After that date, your account will automatically revert to a Free Plan. We truly appreciate your time and apologize for any frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out we're always happy to help. If you have any further questions or concerns, please visit our Help page. Best Wishes, Janice Mae Customer Care Team

CARE doesn’t care! But i am sure that whoever reads this has become aware of that due to all the negative reviews. I don’t think I have ever encountered a company with 60% one star reviews. MY EXPERIENCE: I signed up for the premium subscription for nearly $60 for what I thought was a one time per year fee.I was in search of someone to help with tasks around my home and Property. All I received were people who are interested in senior or childcare positions. I never used their “service” again. Much to my surprise three months later (not having used the service) I was charged again! But of course they bury their subscription, terms and cancellation process deep in their website somewhere… Which I have yet to find. I wrote them an email to the address I found with ChatGPT. THEIR RESPONSE: Attached is their reply. NO REFUND FOR CC CHARGE 3 DAYS AGO: I never expected to receive a refund for the first $60 fee. But after discovering the second $60 fee a few days after it was charged to my credit card… They declined to post a refund. Disgusting.! but that’s our world now; filled with disgusting business practices. RESPONSE FROM CARE: Thank you for contacting Care.com Support. I completely understand your concern, and I sincerely apologize for any inconvenience this situation may have caused. Upon reviewing your account, I can confirm that a charge is present on your account. I understand your frustration, and I'm sorry to hear that you have not been using the service. However, I regret to inform you that we are unable to process a refund for past charges, as our subscription fees are non-refundable, as outlined in our Care.com Subscription Policy. That said, I would like to confirm the following regarding your account: ? Subscription Status: Your subscription has been successfully canceled, and you will not receive any further charges going forward. ? Premium Access: You may continue to enjoy your Premium Subscription until November 3, 2026. After that date, your account will automatically revert to a Free Plan. We truly appreciate your time and apologize for any frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out we're always happy to help. If you have any further questions or concerns, please visit our Help page. Best Wishes, Janice Mae Customer Care Team

Care.com does not offer refunds and is hard to use. Because of its difficulty of use, within a few hours of joining, I asked the company to cancel my membership and issue a refund. All their bot told me was they don't issue refunds. When I typed that I'd have to write negative reviews, the bot replied, is there anything else we can help you with? The difficulty of using their system was that my need did not fit into any of their categories. I checked boxes as accurately as I could and Care.com wrote an entirely wrong description of my need, including that the work was full time. That resulted in several responses, probably none of the respondees being interested in the few hours I would periodically need. The company created pointless effort for those workers and for me. it was also nearly a bait and switch con. At the front of their website, there was no indication that there are charges. Only after completing several screens of input and being told that several people received my request and responded did I learn that there is a hefty charge. After I agreed to a charge, the site kept trying to get me to buy add-ons. A really unpleasant and useless website for me.

Terrible policies. I signed up at the "discounted" rate of $50 for 3 months. I gave them my name, address, email address, phone number, and credit card number. The charge went through quickly and it said welcome to the site. When I logged in and found a housecleaner I liked, I clicked the button to send her a message. It then said I had to provide a copy of my driver's license and a picture of my face. I would NEVER give that to anyone online. I cancelled the membership and requested a refund, which they immediately refused to do. Nowhere did they disclose that they might require this before they took my money, which they say is "nonrefundable". Can't help but wonder how many people the rip off this way. This is NOT a trustworthy company. .... Care.com responded to my trustpilot complaint and refunded my money, (Thank you). I do appreciate their finally making this right, I still question why it could not have been resolved in my initial contact. Why did I have to complain through trustpilot before they finally acted? I would strongly suggest they review their complaints response procedures and policies. I do say thank you to them for finally doing the right thing.

I have not had any issues with the caregivers that I hired from this site, however their customer service is not helpful. They were charging my card after I cancelled the membership. They tell me that the account was “closed” but the subscription was still active (??) so they were valid charges. Incredibly, when you contact them by email from their site they close the case as soon as they answer, so you have to start over to respond to them. It is incredibly frustrating, and a huge waste of time.

I am afraid I did not have a good experience. I tried three cleaners... all of whom canceled at the last minute, all of whom charged more than their advertised prices. And the company was unwilling to consider a refund, even though they had not provided anything they had promised. Sorry that this worked out so badly. Woodstock, NY