Excellent
600 reviews
CaudabeThe premier brand for minimalist and ultra sleek mobile accessories. Minimalist Perfection.
Caudabe (caudabe.com) has 600 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
600 approved reviews, newest moderated first
TrickyBee
Posted
Probably one if not the best and easiest customer service to work with. They are quick to respond to inquiries, they address the issue and make you feel heard. Shout out to Sarah who helped me every step of the way. Will definitely buy from this company again.
Buzz T.
Posted
Really helpful - I ordered grey sheath instead of blue and although super busy and 8pm Jane in Customer Service changed my order over. Despatched next day just waiting for it to arrive. If the case is half as good as the customer service I'll be a happy bunny!
Samuel S.
Posted
AMAZING customer service! Their cases are top notch, best of the best, premium minimalist cases! But all that is nothing without a GREAT customer service. And Caudabe has superb customer service, 10/10. 🙌🏽 Thank you, Caudabe!
Hryhorii S.
Posted
Today I received my case for the Samsung S25 Ultra, and it was a real thrill. It’s a superb product, meticulously crafted down to the smallest detail. The designers paid attention to every little thing—the cutouts for each camera are very precise and neat, the opening for the flash is extremely precise and neat, nothing sticks out anywhere, the buttons are very responsive, and everything is super sleek and crisp. Before this, I had an S24 Ultra and used a Pitaca case, and I want to say that it falls far short of the Caudabe case, even though it costs $80—which is $30 more than the Caudabe. Inside the case is a pleasant velvety lining that protects the phone’s body from any scuffs against the case itself. The MagSafe is high-quality and attaches perfectly to the magnet. The case’s surface feels great, and the phone fits snugly inside, with excellent protection around the screen thanks to the precise raised edges. It’s a very high-quality product for $48.
MICHAEL K.
Posted
I bought this case on a whim from ads and I don't regret it. I've dropped my iPhone at least 30 times in the past year and my phone is still running good with no cracks. I don't think I need a screen protector either, those things just crack even at the slightest drop. The Caudabe is tried and true with me. I'll be life long customer for sure.
Layton
Posted
Note: This review is based on their customer service, not the product. I ordered my case on the 01/04 and still not received a shipping email. I contacted them on the 08/04 and they said 1 - 2 business days. Still nothing. I've emailed them again on Friday asking for an update and not heard back and now been ignored and still not received any shipping email. I haven't got much hope for the case if they can't even get their shipping times / customer support correct. Edit: Miraculously, I received an email the day after this review was posted to notify me that the case had been shipped (funny coincidence that isn't it). The case arrived and has been good, so I have change the review to reflect this. But from a customer service stand point, I would avoid completely.
Response from Caudabe· Apr 22, 2026
Thank you for taking the time to leave this review. We’re sorry for the frustration caused by the communication around your order and for the confusion this situation created. The difference in fulfillment timing was due to inventory availability in our UK facility for the item you purchased, in addition to the carriers and our facility in the UK both being closed in observance of the recent federal holiday. That said, this was not clearly explained in our initial response, and we completely understand the frustration. We are happy to see that your order has since arrived safely. While that does not undo the experience, it is important for us to acknowledge the lack of communication and take responsibility where appropriate. We appreciate the feedback regarding our customer support, and this is an area we will continue to refine. Your review has been shared internally.
Daryl
Posted
The phone cases are quality products, but are too slippery for my liking. What caught my attention was the customer service from Caudabe Support Team. They made the refund hassle-free and seamless. Top-notch. Will continue to support Caudabe in future.
Nolan
Posted
Great customer service. I had to return one case for a different case, and they helped me every step of the way. I eventually chose the paragon over synthesis, because of the color, grip, camera protection, and the screen lip was too high and it felt thicker. Love the paragon now and got some extra cool colors for the side buttons as well.
