Caudabe has absolutely exceeded my expectations.
The quality of the case is quite excellent.
The overall look of the paragon case is quite minimal and chic & the texture of the case is the most unique texture I have ever experienced on a phone case, feels similar to stone almost. Very nice.
But what shines through the most for me, is the Customer Service/Support. They have consistently gone above and beyond in their assistance for me.
I had an issue with my case and the representative who assisted me, Liz, made sure to always respond to me in a timely manner and insured I was looked after every step of the way.
Frankly, between the excellent customer service they provided, and the quality of their cases, they have absolutely solidified me as a life-long customer.
MI
Mike
Posted
This is my favorite brand for Iphone
This is my favorite brand for protection for all my Iphone pro max, in fact the only one I use. Top protection at a good price. Customer service is top class, even though I live in Europe, good follow-up and very solution-oriented, thumbs up👍😊
CP
Chris P.
Posted
Superb support team
Absolutely admired the way Liz from customer support handled my situation with every bit of intention to make sure I was taken care of.
BB
Bradon B.
Posted
Rough Supply Chain, Slow Customer Support, Good (?) Products
Such a mixed bag. As others have noted, customer support response times are abysmal and due to “a perfect storm” of circumstances, order shipments have been significantly delayed. It seems each week the expected shipping dates just keep getting pushed back.
I’ve thoroughly enjoyed caudabe cases in the past and recommended them to many, but this experience has left a sour taste in my mouth.
Before the first shipment date expected (late September) was passed, the customer support team helped me add an item to my order and apply a rewards code (yay!), but since then, delay after delay has come and I’m currently sitting on a customer support request that I sent over a week ago now with no response and still have not received any notification of shipment. On top of this, because of experiences I’ve seen online, I’m now also expecting my order to arrive with a defect in the buttons which seem to be rattling significantly. Caudabe responds to these claims indicating a fix is on the way, but given how things are going now, who knows when that will be and it’s disappointing given the premium price for these products. We’ll see when my order arrives - hopefully sooner than later.
BR
Brad
Posted
They purposely use your money then…
They purposely use your money then order their product. The company is made up of a bunch of fraudsters that order products from China and refuse to actually do any of their guarantees. Good luck getting a refund or a non defective product.
Response from Caudabe· Oct 21, 2025
Hi Brad, we requested more information on your order, but you haven't replied. Our Support team is more than happy to help, but we'll need to know your order number. While we understand that you may be frustrated, feel free to get back to us at your convenience.
DH
Dave H.
Posted
quality products that my family and I…
quality products that my family and I use on all of our devices. i've ordered in excess of 10 products from them and will not hesitate to buy more in the future. they stand by their warranty and are quick to replace should problems arise. highly recommended.
AK
Ak
Posted
Very poor customer service
The customer service side of things is horrendous. You can see other forums and complaints about the same experience. You can see the company responding back stating “something looking at” and these posts are like 7 months ago. It clearly has not improved as I have experienced this myself.
I have been back and fourth to caudabe on multiple occasions and this has started on July and we are now in October with no resolution. Contact is made after 2-3 weeks and they don’t make sense or even follow the last conversation pushing you back even further.
Extremely dissapointed in caudabe as I was a long serving customer from previous products I had bought. I definitely WILL NOT be buying anymore in the future and will look at ESR, BENKS etc as their service is superb.
Response from Caudabe· Oct 22, 2025
Hi Abdur, we do apologize if you had a subpar experience with us. As we mentioned in our correspondence with you, we're experiencing the highest ever demand in our company's history, and our Support team has been working around the clock to respond to customers.
That said, we reviewed our correspondence with you, and it appears you actually reached out at the end of August with questions about the product you received. We helped you with your questions and provided a return label in the event that you wanted to return anything. We didn't hear anything back.
One month later, at the end of September, you reached back out to us stating that you wanted to keep the case, but that you had issues with the screen protector. We asked for photos of the issue, which you provided. We then gave you a return solution that didn't actually require you to send anything back, since we wanted to make the process easier for you.
At this point, you were outside of the 30-day return window. Nevertheless, we still sent you a complimentary unit of our new CrystalShield Elite series PLUS we refunded you 10% off of your prior order.
So while we apologize for taking longer than expected, we did want to make sure the record was straight. Our team works very hard to make sure all of our customers are taken care of. And in this particular instance, apart from replying less quickly than we would've liked, we did go above and beyond to address your concerns.
We're still always happy to help, so do please feel free to reach out to us in the future if you need anything.
GE
George
Posted
Extraordinary experience
I’m shocked that people choose Spigen or Benks or even Nomad before Caudabe. Unbelievable products, extraordinary customer service! I highly recommend
