SpectrumReviews of charterspectrum.com

First, I almost gave a two because of the one very kind woman I spoke with locally. Unfortunately her kindness just isn’t representative of my experience as a whole. I was upset about my internet bill continually going up to ridiculous amounts with no notification or reason. Because you have no choice but to call in order to cancel, and they try to do everything they can to convince you to stay, I had already been talked into staying once. This time I decided to go ahead and have a new service connected before calling. Anyways, she said she completely understood and gave me great advice on how to move forward. I turned in my equipment the next day and have just been waiting on my final bill. Smooth and simple. Today, I get a call from someone trying to tell me I need to settle it over the phone with him now. I politely said, “I’ve actually already spoken with someone so I don’t need to do anything else right now, but thank you.” He then said I need to return my equipment immediately or he was going to charge me for it too. Told him I’d done that and was waiting on my final prorated bill. After that he started threatening to send me to collections and got extremely rude, telling me how wrong I was, then said “fine I’ll put down refusal” and hung up on me as I was speaking. Bottom line, I’ve had them for three years and the advice I have to give is, DO NOT use Spectrum unless you enjoy surprise raises in your bills, bargaining every couple months or so, and being spoken to like you’re the problem. Oh and your internet going out much more often than it should. Thank you to the one woman that was so so helpful, but no thank you to the company as a whole.

I have been a spectrum customer for over 5 years. Since I've moved I've had nothing but outages and no service literally every weekend. For over 12 plus hours. I currently live in Tampa Florida and would not recommend spectrum service to anyone. They always claim it's the storm or some kind of outage but every weekend for hours at a time. I will be changing my internet service this is the worst system ever. 😡😡😡😡😡😡

I have been a long term customer with Spectrum with internet and tv service, however the internet service is unreliable and continues to increase in price. I have numerous internet service outages happening every week for months, which negatively affect my home based business. Spectrum does nothing to discount these outages, or correct the root cause of the issue. So, customers like me are paying for an intermittent service vs. a continuous service as advertised. I have called numerous times, however customer service just reads a "canned-response" to the customer with no resolution.

Spectrum is a terribly run business with equally terrible service. I'm a small business owner who relies on my internet connection. I have experienced multiple outages during business hours, making it impossible for me to stay open. When I reported these outages I was told that I would receive statement credits. Those credits never came, and when I've called back I was then told there were no outages that occured. This is such immense gaslighting! The rates go up every year, which wasn't communicated with my sales rep, but was burried in a massive contract. And the notifications that rates will increase get burried in a multi page monthly statement, which I was forced to opt into the electronic version vs paper to be charged the rate I was told I would pay each month, vs a higher montyhly rate. Customer service is terrible. Only through the cancellation process do I speak to anyone who actually tried to resolve my concerns. But by then it was too late. I spoke to different cancellation reps 3 times after notifying them of cancellation to attempt to get detailed information on how to return my equipment, and what equipment they are looking for. Each time I was told I would receive an email on my cancellation date. No email came, so I had to take charge and call them again. Multiple 60+ minute hold phone calls and being passed around have led to me needing to drive an hour plus to a physical store to figure this out. Never choose this company if you can avoid it! Bad service, bad response, bad business practices.

Just found out today that they raised my Internet price by $10.00, and I was never told or warned about the raise. So I called them to find out that my speed, which is 500, was cut by 100, so I called them, and if they don't like what you say, they hang up on you, not just once but twice, then they tell you they were disconnected. They lie and say they were disconnected. Spectrum is the worst. I'm retired on a limited income; they just don't care. They should just pack up and leave and stop ripping us off. They need to be investigated!!!

Service goes out and they keep saying they will fix it but they don't. Good work Spectrum!!! Unreliable

They dont bill you for 30 days of service, i started my plan jan 22 and i was told that there would be a $70 bill for new service fee, after a week i got a bill for $70 plus the $40 for a full month of serice even thoigh it was like a week on, so i continued serice thinking okay maybe they jus billed a full month so i dont hv to worry about this bill again till feb 22nd im counting 30 days of service from jan 22- feb 22 but no on jan 9th i got billed $70 plus $40 plus $40 they said that they charge based on the billing cycle not how many days its been on so i had to pay the $80 for one month of service plus $70 connection fee— march 9 again another $80 bill plus tax when they said it was $40 even with tax included— even though jan 22 the day i signed up from feb 22 was jus one month n paid in full on the 9th of march i hv anothr $80 bill which is 2 1/2 weeks before the 22nd of march being another 30 Days of service charged in adavance!!! They will do this n hv done this every month demand payment 2/3 weeks of service before the full 30 days has been used of internet only… so if u want to be billed 30 days of internet 2/3 weeks before u even use there internet go Ahead n sign up, u will See that ur paying them two momths of service in a 30 day service used bill— i hv complained about this number lf times n they say its jus the way they bill—3 weeks before its due that i can jus pay $40 now n pay the other later on — that how they keep u at a late fee n make there money, also they would not remove a service that was added to my account $25 extra with out my consent it was a additional latin trail pacakage even thoigh it said 30 day free trial n i found out it was added tem days later tried to remove it n they said no that i needed to pay $56 instead of $40 in order for them to Adjust my bill N remove this pacakage n there for disconnected me until i pay for a plan i did not ask for — i do not recommend them the service is terrible n they push there plans bye asking u to sign up When u dont want there extra phone or cable stuff 😡

I told them I wouldn’t write this review if they would at least pro-rated my bill after 13+ years of being a customer, but here we are (I hope that $5 was worth it). I'm writing this just to help people who have to interact with Spectrum/Charter: For people looking at/comparing ISPs: Pay attention to the vocabulary they use. For instance, on internet packages, they say “fiber-powered.” This is because they were sued for false advertising. You aren’t getting true fiber. The upload speed will not match the download speed, and you aren’t getting the reliability of fiber either. Expect outages. The prices they offer you are just for the first year; then, they double or triple what their competitors offer. You can get them to drop the price, but you will have to call and beg or complain until you find someone to lower it for you. This will be an every-single-year process. If you must have cable TV, look into YouTube TV or other options. It is cheaper, better quality, and more reliable. Cancelling Services: I have cancelled my own service and have helped a couple of neighbors cancel theirs. We tried being friendly and honest—we said we were moving to another country—and we tried being short and blunt. This is going to be hard for some people, but unfortunately, if you don’t want to be on the phone for an hour, you are going to have to be rude and just shut them down. I hate writing this because I used to work in customer service, but their policies force it. Finally, try to return your equipment to a UPS Store to avoid waiting an hour in line at their storefronts. Keep the return receipt for a year, because they are known to try to come back after you for equipment costs.