SpectrumReviews of charterspectrum.com

Today, I found out my bill went up to $91.25 because they took away the discount for autopay. Then on the same day, they charged me twice for the same overpriced bill. I had to wait ages for customer service and they acted like it was my fault I got charged twice and said they can’t reverse the duplicate charge right now. This messed up my other scheduled payments for the day because Discover Bank’s fraud detection systems overreacted and declined all other payments as threats to account security and I had to waste a lot of time sorting it out. I’ve been getting a lot of offers from Frontier for internet service. Maybe it’s time to consider a change.

This company only survives through monopoly or loss leader tactics. One of the most evil companies on earth.

AVOID SPECTRUM MOBILE!!! I think 1 of their mission statements - We Don't Care About Customers. I’m extremely disappointed with Spectrum Mobile. My bill increased without a clear reason or any meaningful explanation. Company's representative promoted how “great” Spectrum Mobile is, how fast the internet/data would be compared to other providers, and how “cheap” the service would be overall. And guess what, those claims are just lies. What bothers me most is not only the pricing change, but the attitude afterward — feels like customer concerns are not taken seriously, and getting any adequate answer is impossible. Because of the lies, unexpected increase and the misleading sales pitch, I do not recommend Spectrum Mobile.

Attempted to stop service by returning the hardware to a Spectrum store. I was told that after dropping off and signing off contract that I was done-- nothing more was needed. I did that and then I receive a balance owed 30 days later for the upcoming month. When I called and complained to Customer Service that was part of ending the service and sent it out for collection. Dishonest business practices like this sour me on the industry.

I hate spectrum they are not helpful. They’re not reasonable. They’re not anything they are thieves. If you ask me, I know I just paid them $188 and now I just paid them another 200 within a week in November I made three payments like why am I making three payments for one bill and one month anyway they’re really suck cause I need them for my phone and they won’t even let me upgrade when they told me I could upgrade anytime I wanted, but no, they lied. I have to pay a certain amount supposed to be no contract because I’m eligible for the low income Internet, but since my phone is tied to the TV, I can’t change to the low income and I am having the hardest time keeping my spectrum Internet on. I sent them a demand letter and they denied every demand. I ended up calling the lady horrible names and hung up on her. They suck suck suck suck suck ! Horrible experience can’t wait to get rid of them! They make me sick!

I have been a Charter (Spectrum) customer for four years in ZIP code 91007, and every single month there are several nights where I have to worry about the internet suddenly going down after midnight. What finally pushed me over the edge was the period from 12/16 to 12/19, 2025 — for four consecutive nights, the internet went down like clockwork after 12:00 a.m. This is beyond unacceptable. Charter provides a modem that looks fancy, but it’s completely useless. I’ve already had it replaced twice, and it made no difference. The problem is clearly not the modem, but their infrastructure. Their network lines are obviously outdated and poorly maintained. This feels like old, deteriorating equipment being kept in service far beyond its lifespan. I have now terminated my service. Charter repeatedly tested my patience, and I’m done. No customer should have to live with this level of unreliability.

Spectrum is the worst, they offer you a deal Wi-Fi n house phone and it’s never a deal they just want to rip ppl off, they don’t never tell you the deals they can offer if you receive any assistance, they don’t ever tell you there’s programs that help pay your WiFi at a really low cost. Why? Bc they want to rip ppl off. Wi-Fi should never be over $40 not even $20! If you receive assistance I’m telling every one apply for spectrum internet assist. It’s a program where your bill is $79 will go too $17. They should never try to rip ppl off! By saying get a bundle, it’s not a bundle. They just want money money money. Apply for it and you’ll thank me later.

They overcharged my elderly Parents for years and I caught them. Then, they didn’t disconnect the internet that hadn’t been used in Months and continued to charge them. Scumbags… They continue to charge my elderly parents for internet they don’t have. I have now turned them into the BBB and the DOJ. Look at my review of them 2 months ago. They admitted that they have me on a recorded call requesting the internet be disconnected last September…, but they will credit ny Dad for 2 months… Instead, they charged them again. Spectrum should be investigated…