ChemPointReviews of chempoint.com

Absolutely terrible customer service. Live chat agents ask for you to send order details to their email and then vanish. Would avoid at all costs. Taking our business elsewhere.

SCAM keeps the payment don’t send the goods. Following our payment, which has been proven in various ways, this company has simply KEPT OUR MONEY AND HAS NOT SHIPPED OUR ORDER without providing any valid reason. Even now, we have not received anything, and we believe this company is doing it deliberately.

🚫 Avoid this company at all costs. ✅ If you still decide to work with them, never accept prepayment: insist on payment upon delivery, otherwise you risk being scammed. 💸 We were forced to make a prepayment of more than €1,000 for a standard product from ChemPoint. ⏳ Since June 2025, they have been claiming they never received the payment, even though it was confirmed multiple times by our banking software and by our bank after an advanced investigation. Consequences: 📉 Production blocked 💰 Huge costs incurred 📞📧 Multiple requests by email and phone asking for either delivery or a refund – with no result 📑 Several proofs of payment provided (from us and from our bank) – all ignored ❓ Is this due to their constant staff turnover? ❓ To an organization almost entirely based on automatic systems? ❓ Or simply a questionable method to increase their margin by denying confirmed payments? 👉 Whatever the reason, we strongly advise against doing business with ChemPoint until such practices are drastically improved.

Wrote an inquiry on the plastic industry lubricants. Didn't got a response. A month passed afterwards, and here comes an email, that they will not be able to aupply. Already got a sample from other company, tested, purchased, procured, and used for a week. I suppose a bit slow with new customers.

Always good customer service

Very difficult to get information from ChemPoint about Momentive products.

I would haven given a 5 but having trouble getting Certificates of Analysis on a timely basis.

order was supposed to arrive 4/19/2019 and now it is 4/26/2019 and there is no news of when it may arrives