CircleReviews of circle.so

We recently migrated our paid membership community to Circle.so and faced serious bugs that aren't resolved to this date. Some of them are critical enough to warrant immediate fixing because we are losing paid members, but Circle just decides to burry this somewhere deep in their backlog and act like nothing important is happening. Additionally, when such bugs are reported, customer support goes AWOL for a few days, instead of responding with urgency and at least recognizing what is happening. Bugs we encountered: 1. Members cannot add their billing address as a part of Add Payment Method flow, because the dialog is simply broken. End result: we lose a member because they cannot be charged. 2. Members cannot be sent directly to their Billing tab to add a Payment method if they are logged out because of an infinite redirect loop. Impact: again, we lose a member because they cannot be charged. 3. When a trial method ends and there is no payment attached, instead of cancelling the trial, Circle actually renews it and puts the subscription in "Past Due". Impact: whatever is your trial period, it gets duplicated because of this bug, and Circle acts as if this is normal behavior and one day they might add an option to change it. 4. If you get to checkout and enter your email to start a trial, but bail on the payment step, your trial will be started anyway and you can access the system without paying. They purportedly fixed this, but to even imagine this huge bug was never noticed and got shipped on a product that is supposed to be top notch makes me wonder what else is waiting for us down the road.

Feels like half baked AI slop I was asked to moderate and help with an artist community and after 6 months the recommendation is clear - do not renew. A user cannot self service delete their account, only deactivate it which sends it to avoid where neither the user or admins can see it. If my user has a moderator role why does the artist need to assign me a moderator role to hide me in a live session? That should be opt-out, not opt-in. Users with cupon codes for paywalls loose the value if they change paywalls outside of billing cycles. Users retain access for seemingly arbitraty lengths when paywalls are past due. The lowest business tier is just a gateway drug where you constantly are met with "this feature is available on the enterprise tier" and thats just not financially viable for a smaller community. AI agent for support is absolutely useless and members are outraged seeing circle working on AI features in the community rather than making the user experience better. Users don't want a community where they are served AI slop by an artist who doesnt care.

You cannot leave! I joined a community and now want to leave. I can't. I unsubbed from messages from that community twice .I looked for settings and clicks all the icons on the top. I downloaded the app thinking it was easier. Nothing. I went to their sorry website and there is NO help area for members. When I went to contact customer service, i had to contact the community itself (not circle) asking them to remove me! This is crap! Pathetic company. I went online looking for forums and those did not work.

A Big Disappointment with Circle.so Circle.so looked fantastic, a platform with great usability and a lot of promise. I had high expectations after using it for quite some time. However, out of nowhere, my plan price was increased from $89 to $129 per month, with no prior notice or explanation. I’ve been trying to contact their support for three days, but no one replies, and the chat assistance is clearly poor and unhelpful. It’s a real shame, because this platform is crucial for many creators who have invested time, money, and trust in it. After more than two years as a paying customer, this experience feels deeply disappointing. A clear example of how not to treat loyal users.

Circle était prometteur. Ils développent des options progressivement. Cette note est le résultat d'une mauvaise gestion d'une réclamation que nous avons fait. Sur notre plan d'abonnement il était indiqué que si nous voulions ajouter 10 heures de LIVE sur leur plateforme nous devions débourser 5$/mois, et ce pour chaque ajout de block de 10 heures. Lorsque je valide ma demande, le tarif passe à 50$ le block de 10h. Je contacte donc le service client qui m'indique que c'est une erreur de leur part et qu'ils vont replacer le tarif exact, qui est bien de 50$/10h... Je leur fais comprendre qu'à ce tarif c'est du vol et que nous étions prêts à investir pour plusieurs pack d'heures par mois en plus. Je fais également savoir que garder mon compte ZOOM avec de l'illimité est bien moins cher finalement que leur offre. Car avec nos besoins, nous étions à un abonnement annuel ZOOM à payer par mois sur Circle ! Leur réponse finale m'a laissé sans voix : On vous comprend, faites le meilleur choix pour vous, et si vous devez partir de nos services nous en serons désolés. Donc bravo pour la gestion de votre erreur d'affichage, pour le non respect du principe prix affiché = prix payé et de la qualité du service client qui ne prend même pas de gants pour bien faire comprendre que je ne suis pas un client important ! Terminé pour moi de faire votre pub et d'être un ambassadeur de vos services.