ComcastReviews of comcastbusiness.com

I used Comcast business for more then nine years I just signed a new contract with them and they tell me it’s this price when they turn around they give me another price I have to call back everyday to tell them they gave me the wrong price and they always say the same thing every time ma’am please wait we’ll give you a call back soon I had to wait a whole day

I wish there was an option for zero stars. Never in my life have I dealt with a more frustrating, shady, and deceitful company. We have used Comcast Business for our two businesses for several years, as well as Xfinity at home. I finally cut the cord for the two businesses, and 5 months later, we are still dealing with the incomplete cancellations. We are dealing with false claims of unreturned equipment, 'past due' bills for months after service was terminated, call after call after call with long wait times and incompetent and pushy Comcast employees. I loathe this company and the nightmare it has put us through during this arduous process. We have spent HOURS and hours in the last 5 months, and still this simple task of termination is not complete. It is so completely unacceptable and beyond unprofessional. RUN... buyer beware. Comcast/Xfinity is an absolute nightmare.

Business class subscriber for 12+ years. Always paid my bill on time and in full. Had to move from the residence I had the service at to another location.. reached out and asked if they had connection options for me at my new location. They told me they had Fiber (which was a bald faced lie) and then they could get me 500/500 for ..$169/mo and with that came the modem I also had to lease from them at $110./mo... so how was I with $310 a month? ( was paying $160 for garbage internet only) Told them that that was unacceptable as they 1) were Lying to my face and 2) that they couldn't compete with the fiber that was already run to my residence.. for $75 /mo for 1000/1000. They then told me I had a few months left on their extortionate 'contract',( aka Lock you into something at a slightly lower rate to keep you stuck with them) and that I had to pay to get out of it... told them they cant offer anything comparable and their pricing was ludicrous. Was then told to find someone to sell my contract to... told them to again, stick that one in their ear as well. Was then hung up on and sent to their farce collection agency. Told them I work for an organization that picks ISPs for companies around the country and I will Not advocate them to Anybody, ever. They have no idea how much $$ that has been steered away from them due to their absolute garbage service and policies. Now I keep getting mailed offers to join them... and despite calling and getting 'removed', from their mailing list over a dozen times... am Still getting mail from them. Its amazing that despite treating their customers like garbage, they then somehow expect those now burned individuals to actually Want to return to that nonsense. The only satisfaction I get is from denying them contract$ with larger organization$ at every available opportunity.

Comcast cannot be improved the employees lie to you to make money for the company. They promise mobile phone promotions with their company. Free mobile lines with the company for a year than begin charging your bank in 5 or less months. The chat line won't get a human to help you which is a horrible experience. My daughter reviewed this company October 8, 2025 an email reply came back by Tom karinshak insured her to help with the problem because he was one of the owners within the company. Never heard from him again. If you are dealing with this same issue please reply with some advice on what steps to take from here. Thank you MCF

Worse service overall. No one knows nothing. We needed a simple transfer of address took over hours and days of calling them. Canceled our services and went with another company

I have not had Internet since Monday at 2 pm. Service guy canceled our appointment today. We have not been able to run our business since Monday at 2. This is unacceptable.

I cant wait until my contract with them ends, They are not honest people. Please be very careful with them and REVIEW THAT AGREEMENT in detail before signing.

I have been a loyal Comcast/Xfinity customer for over 20 years, and this has been the worst customer service experience I've ever encountered. I submitted two separate disconnection requests for my Comcast Business accounts in May 2026, completed all required paperwork, and returned all equipment with documented proof. Despite following Comcast's procedures exactly as instructed, both accounts remain active months later and continue to accrue charges, leaving me with a balance exceeding $1,000 for services I cancelled. I have provided signed service orders, DocuSign cancellation forms, equipment return receipts, and UPS tracking information confirming Comcast received its equipment. Yet, no one has resolved this issue. Customers should not have to spend months trying to get accounts closed after doing everything required of them. It's unacceptable that a company of Comcast's size allows accounts to remain open and continue billing after confirmed cancellation requests and equipment returns. At this point, I am left with no choice but to consider legal action if this matter is not corrected immediately. If you're considering Comcast Business, be aware that cancelling service may become a much bigger ordeal than signing up. I sincerely hope Comcast improves its cancellation process and customer support so others do not experience what I have.