ComplexReviews of complex.com

I spent 310.00 and cant fit the outfit with black stains all over it in which I did not expect. All I ask for is a refund

Hey guys - update here from previous order from Nov 6 2025. They are keeping my money, and my shoes :( Robbed me. Robbed by Complex. Surprised? Not really. Was robbed for $550. Never buy from Complex.

Ordered on 12/17 and have still yet to receive any update on shipping my item. Will never purchase from here again

Would never buy from this company. I spent $182.28 buying a few items like stickers, a pair of socks, keychain and a hat. They sent everything in a tiny box minus the $50 hat. I IMMEDIATELY contacted them to see what was going on. They made me go through some chat only process. Later they sent me a random pic of a person in a warehouse packing a hat and saying it’s my package. This is laughable bc there was zero proof that was my box and there was no way that was possible since I never received the hat. I contacted them several more times trying to resolve this since this was supposed to be a gift for someone else. They’ve ignored me and never refunded me. Now I have to file a credit card dispute.

Had the worst experience of my life shopping with these guys. They sold me a limited edition item (1-150) that cost me over $1000 dollars and after a month of no updates on tracking/shipping I decided to reach out. Turns out they sold an exclusive item that they didn't have in stock, and if I didn't reach out to them they were just gonna keep my money and never ship it? Unbelievable really. I am never going to buy anything from this company ever again, extremely frustrated. On top of that they offered me a 20% off code for my troubles? Hilarious almost.

Complex is an amazing company. Customer service is second to none!

Buyer beware: all sales are final The company make returning items items impossible. There is no stated return policy when purchasing. When clicking on shipping and returns link it simply says ships in 3 days. - does not provide a shipping label -does not have an online portal to initiate a return -portal is only provided after emailing - Company has different stated online return policies online but policy is not noted when purchasing. -polices online are include no return, 2 weeks and when speaking with an agent one week

I would give this a zero star. I placed an order with a delivery date for 12/19. Received an email on 12/19 saying production delayed and will be shipped 7 days from 12/26. Received shipping notification on 1/10. Then 1/11 received email saying another delay due to production. Why send out a shipping notification if there is another production delay? I think this company accepted too many on-line orders and not enough product. You are not a small company and should be able to figure out your production issue.