Great
679 reviews
ConnectionPC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Connection (connection.com) has 679 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
679 approved reviews, newest moderated first
BG
Posted
Item of interest was at a lower cost than Amazon and delivery was fast as promised.
Response from Connection· Jan 12, 2024
Thank you for your review! We are so glad to hear our aim of being competitive and fast is apparent to our valued customers.
richard L.
Posted
Bought Macbook Pro on Dec 7th 2023 and as of today Jan 3th 2024 I still haven't received it. UPS lost package and I asked PC Connection to file a lost package claim on Dec 18th. UPS acknowledged package was lost on Dec 26th and indicated it will work on the shipper (PC Connection) to pay for the claim. Emailed PC Connection and asked for a refund and they told me it won't issue refund until UPS claim is paid and settled. They won't send replacement on the same invoice and they also won't issue a full refund even after UPS acknowledged package was lost. I have never deal with a company who hold customer hard earned money as hostage like this ever in my life. They also asked me to do the phone landline verification before they will ship out the MacBook. Who in the universal would ask to do the landline verification in the 21st century? I ended up giving my business to Adorama. I know you going to ask for the order # as a way to make others think your company cares to read customer feedback and so here is the Order# 62540408. I am curious what you are going to say about this horrible holiday shopping experience I had with your company.
Response from Connection· Jan 4, 2024
We are very sorry to hear about this issue and thank you for providing your order number. I will follow up with our customer service team on this particular case and look into what we can do. Thank you for letting us know and taking the time to leave a review.
Cynthia W.
Posted
Megan Harvey is always so quick getting me quotes and so responsive!
Response from Connection· Jan 4, 2024
Thank you so much for your review and kind words! We will pass along this feedback to Megan and her management team. We look forward to continuing to serve you. Happy new year!
Valued C.
Posted
Ray and his team are always a pleasure to deal with. Experienced, knowledgeable and efficient. Connections is my first choice for all of our IT needs.
Response from Connection· Jun 13, 2024
Thank you for your review, we are thrilled to hear that Ray and his team provided such experienced service.
Bryan H.
Posted
This is the way Apple should have speced the base M3 Pro with 16GB of ram. Great product, price and fast shipping!
Response from Connection· Jan 4, 2024
Thank you for your review and we are so glad to hear you found the right product, priced well and so quickly!
Mike T.
Posted
They handled my return promptly when I ordered the incorrect part
Response from Connection· Jan 4, 2024
Thank you for your review! We are glad to hear everything was easy with your return.
MJ
Posted
Need a bigger selection of ThinkPad products for your UPS affiliate program. There were pages and pages on the consumer end but only 3 on the affiliates side.
Response from Connection· Jan 10, 2024
Thank you for your feedback! We will pass along this feedback to our assortment team and look into our selection.
Michael H.
Posted
There is a great selection of products at a fair price that ship fast! Customer service is fantastic as well!
Response from Connection· Jan 10, 2024
Thank you for your review! We are glad to hear our selection and service live up to our goals.
