Jenelle H.
Posted
They don't compare to other companies…
They don't compare to other companies who offer a risk-free trial with their hidden 20% re-stocking fee. Completely ridiculous.

Great
4,546 reviews
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Jenelle H.
Posted
They don't compare to other companies who offer a risk-free trial with their hidden 20% re-stocking fee. Completely ridiculous.
Dr. M.
Posted
Quick and easy ordering - fast and efficient service - a real life saver during these difficult times when you’ve broken your frames and need to fix your glasses ASAP.
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Gary M.
Posted
Very responsive and quick delivery!
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Peter A.
Posted
Reliable, fast..i have used them for years!
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
G F.
Posted
I love my Tom Ford Frames, thank you to owner at Cool Frames for being so accommodating!
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Victoria L.
Posted
Excellent service, great price and fast shipping!
Response from Cool Frames· Aug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Mr N.
Posted
Bought frames during the pandemic and was charged an exhorbatant restocking fee when none of the pairs fit correctly.
Tera
Posted
The width of this frame was true to size however the bridge fit bigger than other frames I own of the same size and so it sits a bit too low.