Great
4,546 reviews
Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Ed M.
Posted
CoolFrames eyeglasses - lasted about 4 months. In August, I purchased a pair of eyeglasses with a Flexon 609 frame and Seiko 1.74 high index lenses. The total cost was $300.90. These glasses failed in December. A screw popped out of the frame, allowing a lens to fall out. It appears that the lenses were made to an incorrect size for the frame, resulting in too much pressure on the frame.
Eric H.
Posted
Love my new progressive lenses. I see so much better than my past glasses and they fit perfectly.
Obzuprupur A.
Posted
Avoid at any cost, such a bad experience. They sent me used and damaged sunglasses. Tried to return them. Zero communication. No response via email. Looks like customer service is not existing. God bless that I've paid via Paypal and could open the claim. I will get some of my money back at the end, but have to pay extra for shipping it back and £25 of VAT (which I had to pay on arrival).
Dave N.
Posted
Absolutely dreadful. Still waiting (Day 12) while my new frames appear to be on a world tour. Last heard of in Beijing having spent the first four days in the New York environs waiting for the pony express.. No idea when or if they will arrive. Just had an e-mail asking me how the service was - hence this posting
Anthony Y.
Posted
Its a shame our Australian postal service let Cool-frames down on this occasion. Whilst at work I received a delivered notification but no sign of them and no card left. We called today to be told they had been delivered and left out front behind the rubbish bins. Upon checking there is no sign of the glasses. I don't understand how this can be delivered without a signature. Its totally unacceptable. Now I'm $140 down and no sunglasses...
MARLON C.
Posted
I love coolframes.com... I LOVE the fact that I was able to find the Cadillac brand and it has been like Christmas on the internet...
James P.
Posted
Found the frames I wanted priced at one third of local retailers. Placed the order and received it in a timely manner.
Carl B.
Posted
Excellent service
