TSuthar
Posted
Poor quality, materials and workmanship
Purchased the neon sign for the outdoors and it should’ve come with proper water proofing and good quality materials. The water seals were broken, the cable materials was very poor quality and the colors were different from the light to the controller (white) and from the controller to the power supply (black). Disappointed with the workmanship and overall quality.
Response from Crazy Neon· Jul 1, 2024
Hello, thank you for sharing your feedback. I apologize for the issue you are experiencing. We would greatly appreciate it if you could contact our customer care team at [email protected] and provide photos showing the quality issue, particularly the waterproofing seal you mentioned. Our team is committed to working with you to find the best solution. Regarding the wires, we use a transparent wire that is UL approved for our signs. This wire blends well with the sign's background when hung or mounted, ensuring aesthetic harmony. The black wire from the power supply to the power outlet is an industry-standard wire. Hope the above will help in resolving your concern around the wires and we look forward for connecting to resolve the quality concerns as well.