CTDIReviews of ctdi.com

On my 3rd oneplus phone now and was such a fan before however the quality and service has really dropped. Firstly my CC details where ripped from there secure payment site. Something i found out only 2 months after and a £1000 credit card bill, when they thought to inform its customers. And then with the most recent phone i am being charge for a repair that should be covered under warranty. Namely dust ingress in the rear camera, scammed by there repair provider (CTDI). Poor build quality!

Sie sind einfach sehr schlicht, sie nehmen Geld ohne reparieren. Ich tippe die andere bei sie nichts reparieren.

They are dishonest thieves. They make estimations of non-existing repairs declaring damages that do not exist. Do not provide sufficient or clear information on the damage analysis and respond with rudeness to clarification requests. To be absolutely avoided OnePlus to choose them as suppliers for Europe has made a huge mistake

I sent my Google Pixel (one month ago) to get it repaired. One month later and after having paid more than 300 Euros to repair a screen, I havent got my phone back. They say they are waiting for a piece of the phone, but it's incredible that the only support they can offer for a 1000 Euro phone is this. I don't recommend anyone to buy a Google Pixel or to send the phone to get it repaired to this company.

The company’s repair service in Germany through Amazon, provides the most appalling service – they don’t reply or respond to ANY emails and the phone number they provide is NEVER answered. They were, quite honestly, a disgrace. They took 3.5 weeks to perform a repair that they committed to providing in 10 days. Then they sent the laptop back but DIDN’T INCLUDE THE CABLE.

This company is keeping my phone in Poland with no chance of knowing when or if i will ever see it again. When they got my phone estimated repair time was 2 days. ...48 hours later estimated repair time: another 2 days ...48 hours later estimated repair time: another 2 days ...48 hours later estimated repair time: another 2 days This have been going on for more that 40 days now. I have sent countless of complaning mails to oneplus - who claims that they are contacting this company "CTDI" to get a status of my phone. NOTHING happens. I dont even believe i will ever get my phone back. and if I do, it will be so late that it is totaly outdated and useless. Could you just have been hosnest from the start and told me: "sorry, this is gonna take half a year" Instead of telling me a lie every secon day, that my phone is almost done. Very angry!