CVS PharmacyReviews of cvs.com

Great Customer Service in the front of the store, The young lady was very nice and helped me get the most with my rewards, I got 5 things for $,30. Praise the Lord. I appreciate the rewards program.

This company is absolutely disturbing and horrific to their employees. They use them promising retirement packages and paid time off and then they will let you go right before you are able to claim any of those benefits. Absolute trash for a corporation as big as CVS to treat an employee this way. This is unacceptable and I will never again support this business in anyway shape or form. If you are an employee for them beware because they will let you go before allowing you to claim anything for the work amd service you gave. This corporation is trash! You sell pharmaceuticals which is a very profitable industry so money is there and there is no need to let any employee go after they have given you almost a decade of there hard work and service!!! Pathetic and disgusting.

"As a long-time customer of CVS pharmacy, I must express my disappointment in the significant decline in the quality of customer service. Time and time again, I have faced the frustration of never being able to get through on the phone, resulting in hours of waiting just to ask a simple question. It seems that whenever I have a crucial issue, I am met with either getting disconnected or speaking to a visibly overworked and impatient pharmacist. The rudeness displayed by the staff is disheartening, making each interaction a negative experience. One pharmacist even admitted that they purposefully make it difficult to reach them by phone to push customers towards using the app, disregarding the importance of human interaction in resolving urgent matters. Moreover, the exorbitant upcharges of 50% to 70% on their products, particularly medicines, only add salt to the wound. Despite the profits CVS racks in, their failure to invest in adequate staffing and improved customer service is truly disappointing."

This review is for Michael- he was the pharmacist that assisted us today. He was so kind and very knowledgeable. He was very straightforward and answered all of our questions and was super helpful :) doing anything healthcare related now can be super stressful and confusing, but he made the experience as stress free and efficient as possible!!!!! There need to be more like him out there!!!!! thanks Michael you’re great!

Worst pharmacy ever. My usual pharmacy is great. Everyone is polite and goes out of their way to help. CVS sucks. Because I couldn't pick up my prescription due to being at work, they put my medication back into stock. This would never happen at my usual pharmacy. When I spoke to someone about it, I just got a "so sad, too bad" attitude.

CVS located in: 9720 SW 8th St, 33174 has excellent associates, especially Kevin Pinero, who is a gentleman with the customers and provides a good care to them, tries that their coupons are validated with calm and effectiveness. His performance is fast and considerate with every one, but especially with the elderly Martha Acosta 786 515 5651

The CVS located on 1260 Union St. S, Concord, NC have the worst customer service i have ever had at a pharmacy. They were bullies and spoke so rudely to me. Their negative body language as if they are doing the customers a favor. Prem Shah from CVS needs to retrain his staff in the pharmacy area. Retired Veteran

FEB 2024: Per government policy they are supposed to only charge $25, for each script when the insurance does not cover your prescription. They did at first, but when I picked up both yesterday, I was charged $66.95. If I was a man, they would not get away with this. I have reported this to the Atty Generals Office. UPDATE OF HORRIBLE PHARMACY: MAR 2024 Over charged me for insulin, they charged me 98.00 dollars and my insurance doesn't even show the purchase of the insulin in March, I was supposed to pay 4.90 for it. There is no record for this in my insurance paperwork. When I questioned the price, at the time of purchase the guy said, that's what your insurance is charging as your copay. THE LIAR! HE DIDN'T RUN IT THROUGH MY INSUANCE. CVS is a scam!