Jodi
Posted
Absolutely horrible
Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.
Response from Data Conversion Laboratory· Feb 14, 2019
Jodi posted this review thinking it was a different company. We promise that DCL will only deliver exceptional customer service. We value that Trustpilot keeps it real by not allowing businesses to remove negative reviews...even when the reviews are for the wrong company!