Delta FaucetReviews of deltafaucet.com

I placed an order for two faucets for the bathroom vanity, and I've returned them since there was no option to replace them with another one. I returned them on December 17 and never received a refund. I reached out a couple of times via email and by phone; their customer service is horrible, they never responded to emails, and on the phone, they said I have to wait up to 3 months for the refund. Their website says 30 days. Such a scam. I wish I had read reviews here before my purchase, and I would never have placed an order with them. Every time I call, I have to wait at least 35 min to 1 hr to talk to a customer service representative, which doesn't help. They say it's another department that deals with refunds, and apparently, there is no direct way to reach out to them from my side or the customer service side. Do not buy from Delta Faucet.

Bought a brand new Delta sink faucet on December 17, 2025. This faucet was installed on December 20, 2025. On January 11, 2026, the cartridge went bad. After checking at Lowes, Delta customer service informed me that I have to get this particular cartridge from Delta and that it not available anywhere else, AND that it will be at least 2 weeks before they ship out the replacement cartridge that they stock. If it has not come in in 2 weeks, I have to place my order again and that I will have to wait another 2 weeks. I have offered to pay for it to be shipped overnight, but they said they can not do that. They obviously do not care about the customer in this situation. After talking to several of the customer service reps while checking on my cartridge, it is apparent that they have all become numb to customers having issues and trying to resolve them, but do a wonderful job of deflecting the issue to "it is the warehouse, not us". I will never purchase another Delta product again.

I'm beyond frustrated with your warranty/services department. We purchased a delta shower enclosure a couple years ago. In July the non-door wall exploded in the middle of the night. We contacted Delta Faucet and they gave me a replacement number to purchase another and they would refund me. When I found the replacement it was out of stock. I waited about 2 months and contacted our local hardware chain store. They informed me this product was discontinued. I emailed delta faucet and was asked if I had the base or wall set number. I had already given that information. When I called back I was told they should have originally asked some questions and had me take pictures and that they would call me to do a video of the shower with me. I was frustrated that was not given initially, but I filled out the form and uploaded the pictures. A week went by and I heard nothing. I went back over the form and it said for me to call when the pictures were uploaded. So, I called back went through the whole scenario and was told a supervisor would call me within 24 hours. That was December 10, 2025. A week went by so on December 17, I called again to Delta Faucet. Went through the whole scenario again. The lady put me on hold to talk to a supervisor. After about 15 minutes on hold she came back and said I don't think this is our shower!! I was beyond livid. It is a delta shower; we purchased it, had it installed, used it a couple years and the non-door wall exploded. She told me the original lady I talked to had not expedited my phone call to the supervisor but she would expedite it and I would get a call in 24 hours. Well its been over 48 hours, so I called back again today. I got the same lady I talked to on the 10th that didn't expedite my call so I asked to speak to a supervisor. I was transferred to an Escalation Specialist. I asked what that meant and she stated she is a step below a supervisor. So I reluctantly went through the scenario again and she said well it's been discontinued. REALLY!! Everyone knows that. She said she could expedite my call for a supervisor to call within 24 hours. I reiterated it had been 192 hours already. The expediting is not working. I want to be reimbursed for the shower. Or, better yet have a new shower installed (although the warranty doesn't cover this) but it was your faulty product that I have to replace and have installed again. Delta is a huge company. My husband was a plumber/pipefitter for years and swore by Delta. Saying you get what you pay for. We are not saying that anymore. Definitely will be letting everyone know to steer clear of Delta, unless this is resolved. Thank you for your attention to the matter. I hope we can get further than we have with "customer care". UPDATE: It has now been 31 days and we have heard nothing from delta. #deltafaucets customer service sucks! Will never buy anything from them again.

I contacted Delta Faucet company 4 different times from December 15, 2025 to January 19, 2026 to order 2 replacement cartridges and an aerator. Twice they sent the wrong cartridges and the plumber was not able to install them. Spoke to a supervisor who again was not helpful. Will not be purchasing any further products from Delta faucet as they are not at all able to send working replacement parts. What is the point of having a limited lifetime warranty if you can not get the company to send out the parts that actually work?

Amazing customer service and stands by their product. I bought a faucet in 2012 and it worked great. In 2020 or so the soap dispenser stopped working so they sent me another one. It didn't really fit the old top (which I liked a bit better) so I just lived with it. 2025 the 13 year old faucet is dripping unless I find the sweet spot. Called Delta and let them know what was going on. They are sending, for free, the valve, a new aerator and a whole new soap dispenser! Now that is standing by your product. I know it was discontinued a while ago and really did not expect this for a 13 year old faucet. Just wanted to buy the parts because I love the faucet. In addition, half way through the call we get disconnected and they had not asked for my phone number yet so I thought I had to start all over. 2 minutes later my phone rang! They had called me back! When was the last time any customer service agent called you back when you got dropped! NEVER! Customer for life!

I purchased a Delta touch faucet for my kitchen in 2016. The product did not work until Delta sent a Delta tech to my house to find the problem. The problem turned out to be a manufacturing error. Delta took care and replaced the unit. Good for them! Fast forward to 2025 and the wires on the LED ring (which were the original problem) broke. Delta customer service honored the lifetime guarantee and sent me a new ring. Unfortunately, the new ring does not fit an older faucet. Contacting customer service again and was told the ring sent was the new upgrade and the style like mine was no longer available. There is no work around and I can still use the faucet in manual mode. Well $600 for a plain manual faucet wasn't what I bought. Essentially, Delta's 'lifetime guarantee ' is a farce. I would suggest picking another brand that might stand by their commitments.

I invested approximately $27,000 in Brizo fixtures for my home because of the brand’s reputation for quality and warranty support. Unfortunately, when the finish began deteriorating on my Levoir faucets (models 65398LF-GLLHP-ECO and HX5398-GL) under normal residential use, Brizo refused to honor their written warranty. Their denial was based on “care and cleaning instructions,” even though the warranty does not state that common household cleaners void finish coverage. After several weeks of repeated attempts and a formal corporate appeal, the claim was still denied. Beautiful design, but extremely disappointing customer service and zero warranty support. I would not purchase again and would advise others the same based on this experience. Spending $$$ for a “high end” product with robust warranty to only be told the bathroom faucets should only be cleaned with water and a cloth is not realistic or sanitary.

DO Not Purchase From Delta if you need a part on time!!!! It’s December 20 and I ordered parts on December 11th with scheduled delivery between 5 and 8 days. I called a few days ago and was told nothing could be done until after the 8 days of promised delivery had passed. I called back today and was told there is nothing they can do to help me. My whole bathroom remodel is on hold waiting for extension parts. I will never order from Delta again based upon their lack of customer service and failure to meet their scheduled delivery dates. It may be Christmas time but all of my orders from other stores are being delivered on time so this is a Delta issue. I just tried to cancel my order and the Delta rep said I couldn't because the order has already processed. To make things worse I was told I would have to pay the shipping to return the item since it is not defective. Worst customer service ever!!! I ordered a new product from SupplyHouse.com and my parts will be delivered on 12/24 and 12/26.