Delta FaucetReviews of deltafaucet.com

I bought a Delta kitchen faucet for $217.00 on 11-29-2025. I purchased the Delta brand expecting a higher quality product. After 3 days, the hot water side of the faucet was not producing hot water. I called support and talked to a very friendly representative who said the cartridge in the faucet was bad. She said I would receive a new cartridge in 5-6 days. Today is 12-14, I received a notice that the cartridge has shipped. If the representative was right, I will see it around 12-20. I paid for quality. Their quality control is lacking, as well as the service after the sale, as it takes three weeks to send a replacement cartridge. My wife got tired of using just cold water in the kitchen. I gave up waiting and returned the faucet.

Ordered faucets with no difficulty. Faucets were fine, although finish quality was not quite what I hoped. However, return process has been impossible and customer service has been terrible. I have had to call 6 times to check on my return and push them to refund the money. You can not speak with anyone who actually handles returns, so they just route you around to multiple departments that ultimately can't help. They will not refund my credit card (because its past 60 days) and are sending me a paper check that could take up to 5 weeks! This is after it taking 30 days for them to process the receipt of my return. The mailed check has no tracking number, so there is no way to insure when or if I receive it. Truly a terrible return process.

Bought a delta shower head for my mother. It lasted about two weeks before it started leaking. All the parts are plastic now so the threads just let go when she turns on the shower. Delta has gone to crap, their products are garbage.

Bought a $600 Delta kitchen faucet about 10 years ago with a lifetime warranty. We repeatedly experienced rusted parts inside the faucet. Delta sent parts promptly, but we had to pay for a plumber each time for the labor. The faucet began to leak about 2 weeks ago, and we called Delta to ask for a complete replacement since it was leaking into a cabinet under the sink. The representative asked for picture which we sent. No reply. Finally replaced the faucet with a Kohler.

I called delta customer service for help in replacement part. I didn’t have paper work only that we were the original owners of the Condo. Delta replaced both my sprayer on the faucets. I just want to thanks Delta for the excellent service. Thank you Jim Snyder

Reached out for assistance on resolving slow flow issue on a faucet that we have had for over 6 years and process was quick and easy. They are sending us parts to help resolve the issue. Really appreciate the support

One of the worst after purchase policies Ive ever seen. So just be aware if you buy from Delta, and there is a manufacturing error with your product, they don’t have a team which comes, fixes it (while it’s on warranty) & replaces it if the manufacturer error is not fixable. Once you buy from them you’re on your own, which will cost you time & money, & the only thing Delta will offer is to send a part you paid someone to diagnose as the problem & will pay again to hopefully fix it. In 2025 that they operate like this is fairly shocking.

To make a long story short, I was told I would receive a refund and they reneged on it. The customer service people are not helpful & some sound bored to death when you talk with them. I will not use this company again. All I really needed was a small stopper replacement which they do not have. I ended up paying for a faucet that was under warranty, postage & a plumber. They need to educate their workers. Not Happy! This started in June of 2025 and just ended Oct 1 2025 Ridiculous