Sylvester C.
Posted
Poor quality and deceptive refund policy
I ordered Crossbody bags on 7/14/26 and received a shipment notification on 7/19. On 7/20, at 7:53 PM EST, I sent an email to support@dinosaurized asking why I couldn't track my order with the tracking number provided. At 12:32 AM on 7/21, I received a response to my inquiry. I sent an email on 7/22 at 6:19 PM after receiving my order, advising I was not happy with the quality, and there was no designated slot for a firearm, and advised I wanted to request a full refund and how to go about initiating the return process. I received a response at 11:58 PM, apologizing for the product not meeting my expectations, and offered me an opportunity for an exchange for any product of the same price free of charge. "Plus, you won't need to return the original item". I responded on 7/23 at 1:55 PM declining the offer and again requesting a full refund. It's now 4 days later (7/27), and I've been ghosted. It's strange how I received timely responses until I made it clear I wanted a full refund, and not an exchange. This is unacceptable from a supposedly reputable business. You have a refund policy, so honor it with the same attention and commitment you gave to accepting my order.