Direct BrandReviews of direct-brand.com

Response from Direct Brand· Nov 13, 2023

Hi Jesse, thank you for your honest review. We will update the product description so that it reflects the fact that it is for a piping fitting only. We are constantly working on improving product descriptions, as well as adding new products to our catalogue.

Response from Direct Brand· May 3, 2022

Hello, I apologize for the inconvenience. We were not notified by our supplier when these went out of stock. You were immediately refunded in full. Matt

Response from Direct Brand· Feb 3, 2022

Hi Jeremy, Did you try to reach out to us regarding this? I haven't seen any messages from you. We could have had this squared away for you almost immediately as this part is stocked somewhat close to your location. Let me know if we can be of further assistance. Matt

Response from Direct Brand· Oct 7, 2021

Hi Tarun, I checked the FedEx tracking and it looks like the part was delivered to the correct address. Please let us know if you require further assistance.

Response from Direct Brand· Feb 11, 2021

Dear Sir, we post hundreds of igniters a day and use this method to keep the shipping costs to a minimum. We are sorry that you were not happy with the packaging. We can assure you that the igniter is more robust than it appears. Unfortunately, we cannot dictate how the package is delivered to you. Hopefully, the igniter has worked and you could look at reviewing the igniter. Kind regards and take care

Response from Direct Brand· Jun 16, 2020

Frank, thank you for taking the time to leave a review. The product was shipped on the 8th June and appears, after checking tracking, to be still in the postal system, we can only apologise for the delay. please contact us at [email protected] if the parcel does not arrive.

Response from Direct Brand· Mar 13, 2020

Hi Trey, sorry to hear that you received the part in poor condition. Could you contact us at [email protected], unfortunately, we have not heard from you so cannot process your complaint.