DNA Diagnostics CenterReviews of dnacenter.com

Handled exactly as needed, quickly and efficiently. Price was fare for life changing info.

If you were contemplating the need to request the 3-day result turnaround, please do yourself a favor and ask for it just in case. Here's what happened to us: For our situation, we decided to go with the non-invasive prenatal testing. We had already been scammed by another DNA testing company, so we thought "better safe than sorry" and purchased the VERY expensive but legally sound DDC test. My consultant was aware of the awful experience we had with the prior company and assured me we came to the right place for fast, accurate answers. On May 8th, potential father #1 went and left his sample at his local assigned facility, while myself and potential father #2 left samples at our local assigned facility on May 11th. After getting no confirmation email that all of our samples had arrived at the lab for over a week, I sent an email to the customer service department on May 15th asking if they could help find the problem. After receiving no reply for 5 days, I called the help line on May 20th to try and figure out what the hold up was. The woman who answered informed me that they had never received a sample at the lab for potential father #1. She told me to have him call and follow up with where his sample was. When he called a couple hours later that same day, they told him his sample "might have been sent to the wrong department", and placed him on a 20 minute hold while they tried to figure it out. Eventually they got back on the line and asked him to just schedule a new sample collection appointment instead for the following day, May 21st, and that they would have it overnighted to the lab. On May 26th, I finally received confirmation that his sample had arrived at the lab due to their closure May 22nd thru 25th for Memorial Day (which made the attempt at overnighting the sample to speed up the process a waste) and that results would be available online at 6pm on June 4th. I again sent a detailed email to the customer service department, as well as the woman who had sent me my appointment confirmation email because she was the only other email address I had for the DDC, the night of May 26th. I explained everything that had happened, clearly stating that their losing of the sample was not something we could control, and that we needed results before May 29th because potential father #2 would not be physically available after that morning, and potential father #1 was not going to be within cell service June 2nd through June 28th. Kimberly in scheduling was very helpful in reaching out to customer service to try and get them to contact me, but when they did a couple hours later I was basically just told "Sorry that happened, we asked the lab to monitor your case but that's all we can do". I sent another email June 2nd requesting that someone in customer service reach out to me to discuss how they could make this situation better, and still nothing. I ended up receiving results June 3rd, almost 4 weeks after the first sample was taken, over 2 weeks after our initial promised result date, and unfortunately we didn't expect it to take so long. While I trust that these results are credible, I'm so upset I spent that much money to use a very professional, well liked company and was shown that they could not live up to the timing standards they promised or take responsibility and offer to help a situation they messed up. I would hate for this to happen to anyone else because it has hurt a big part of the excitement I should be sharing with my child's father, who will not have service until the end of June because he is underway for the Navy, which is something that I'll never get back. I will continue to reach out to them until someone cares to explain what happened and compensate me in some way for their mistakes. If I was giving this place a review just based on the experience, it's no more than 1 star. UPDATE 06/09/2020: I wanted to add that someone did end up reaching out yesterday morning and was very apologetic of the situation. It was nice to be able to talk things over with her, and by the end of the conversation she definitely helped make my trouble worth while. I'm very grateful someone called, and I feel much better about the situation now!

Great job I would recommend anyone

They were fast and very responsive.

Great turn around time but person I was initially dealing was not very polite and didn’t fill me with any great confidence. I also got an updated price deal for my package and when I opted in, it didn’t include all of what I had asked for.

Had some problems with communications and misinformation but everything turned out fine

This experience was just as they said it would be. We found out what we needed to know and I appreciate this company.

Excellent and very professional. Michelle was very kind to help me in the whole process, thank you very much.