Doctorspring -Ask a Doctor 24/7Reviews of doctorspring.com

I submitted a detailed questions along with my bloodwork and received a One sentence generic nonsense response. It quickly became clear that “doctor” didn’t even look at my question or attached bloodwork. I honestly doubt that the person who responded was actually a doctor. I contacted support and told them to look at the doctor’s answer. They responded by saying, “we’ll speak to the doctor.” Once I asked about their refund/cancellation policy I never heard back from their support team. 5 emails to support remain unanswered. Despite their 24/7 support claims and satisfaction guarantee policy. Complete scam. Stay far away from this site.

I am very pleased with the feedback that I received with my medical issue. The fee was reasonable and once a Doctor was assigned, his responses were timely, clear, to the point and made useful and appropriate suggestions for what I should do and what to look out for. While I hope to not have to make use of this service again, :) , if I have a future need I would certainly do so.

My wife had a serious gynecological issue and I was getting a conflicting opinion from my primary doctor and gynecologist. So,I tried this service and chose for an expert opinion. Their gynecologist explained in great details and cited the latest research and helped us to reach a decision. I asked almost 5+ follow up questions,which were answered. It took more than 48 hours for the complete conversation but it was worth the wait. They should keep the option of chat.

I think the site is pretty fair. There are fees but they tell you this up front. I tend to use it for second opinions and simple questions. There responses seem to be quite brief and I have waited over 24 hours for a answer with the specialist but generally I have found the site to be quite useful. I generally find their answers consistent with my doctors so I don't think they are a scam. They don't replace a face to face consultant/GP/Specialist but I recommend for simple things and second opinions.

I have a problematic issue for which I did a lot of research and got panels of lab work from two different labs. In those labs, 5 different values were out of normal range. I provided the lab reports along with a relatively detailed description of symptoms and the circumstances under which the issue arose. The initial response I got from Doctorspring was little more than a few small sentences which appear to have taken into account only one of the values which was off in the lab results (ignoring the other tests and other 4 abnormal values). In this response they did not ask any questions or provide any real guidance toward further resolving the issue. After I pursued my unanswered questions further I was able to get a bit more info in later replies. Overall, I guess they provided nearly what one would expect for a low-cost medical advice service. I had hoped for more depth and for more information up-front without having to address each issue separately. If you are willing to ask follow-up questions, waiting a day for each reply, then you should be able to get the general information you need.