Done.Reviews of donefirst.com

The service is professional and quick.

Wonderful provider, helped when I had difficulty getting medications and was very patient and thorough.

I had a great experience with Done. My clinician was friendly, informative, and helpful. Scheduling is super easy and the ability to do your appointments virtually is extremely convenient. Would 100% recommend.

I wish I had done this years ago! Provider was very kind and insightful. He listened to my concerns about different medication types and replies promptly to my questions. The meds have already started helping. At first when I booked the appointment it was frustrating due to recent changes in my state that require in-person first visit, but the app still let me book online leading to some confusion. However it was resolved quickly by the support team and I was not charged any extra for rescheduling. Check your state requirements, because they can't update the app overnight if the medical board suddenly changes their rules.

Advertisement Claimed to guarantee a prescription for Adderall online. After completing the enrollment I was told the first visit had to be in person with the Dr. Keep in mind this entire service is supposed to be designed to help people with ADHD- a mental disorder that greatly impairs the ability of an individual to function and keep up with schedules,etc. So I was told if I paid $199 upfront I could see a Dr the next day(again with the promise of receiving a prescription for Adderall (so long as I had a history which I do). The only Dr was 2 1/2 hrs away from me and I was told if I was late my appointment would be cancelled with no refund. I drove in the rain like a madwoman, because of course I was running late- I have severe ADHD! I made it in time anyway but was blown away when I walked in and no one even asked for an ID they just sent me to a room with a laptop to see a Dr. VIA SKYPE!! He did say I was one of the worst cases he had seen in his years of practicing medicine, but said he was unable to prescribe the medication I was promised because of nationwide shortages. He instead gave me a prescription for Strattera which I explained I have used and didn’t work in the past. He said he wanted me to try again and I reluctantly agreed. I was told I could chat back and forth and if it worked I could continue getting the prescription and I could set up counseling. I was also told originally I could be reimbursed by my insurance for the initial charge, then after the appointment was told Medicaid didn’t reimburse. I was extremely disappointed and after trying the Strattera (again) I was however unaware until the following month that I would be charged $79/mo. To continue to send refills to my pharmacy. I had not asked for a refill as I still have some of the first prescription because it was NOT THE MEDICINE I WAS GUARANTEED TO RECEIVE. I sent text messages, emails, tried to call any numbers they had but no one answers they say they will call but never do. I had paid through CashApp and disputed through them but they are no help either and said I must deal with the merchant. I couldn’t figure out how to do so and with a billion other things I can already barely remember to do, this feels like they are targeting people with a mental disorder to take advantage and rip off! I’ve now been charged $400 plus roughly $50 in gas, plus the day I took off work and the time I’ve spent trying to undo this and have had fees because they have messed up my finances. They should be ashamed! My fiancée finally was able to help me today when he saw me crying over it. He was able to get into an account I had forgotten existed and find the one way they allow cancellation. There it says no refunds even if services are not used! That’s obviously their goal and it’s manipulation of the mentally ill and there has to be a law against it!

I have only been using Done for a month but it's going well so far. Registering was a smooth process. The session was good. There was a delay with receiving the medication but I think that is due to the medication shortage and not Done's fault.

I requested a refill of my prescribed medication as instructed when it was time, then I waited 3 business days for the request to be filled as the online portal requests, and I have not heard back for more than triple that time. As of today, I have been without my medication for two weeks. And I followed up one additional time 3 days ago, and I’m currently still waiting in hopes that I hear back soon. I’m not sure what the disconnect is, but this unfortunately is not a reliable provider in my experience. I will be looking for care elsewhere.

My provider is very informative and really took the time to get to know my medical history. He didn’t take his time like he was in a hurry. He answered all my questions followed up a few days later I can’t say that I have never met a provider who has such a great bedside manner.