DonJoy PerformanceReviews of donjoyperformance.com

Did not fit my son and returned them and now fighting to get my refund and charged me $30 to return I would never order anything again from them

Horrible return policy. Ankle brace was terrible and did not fit without destroying my shoes. You have to pay for original and return shipping so that your refund is next to nothing. DON'T ORDER ANYTHING FROM THESE PEOPLE IT IS A COMPLETE RIPOFF AND TERRIBLE SERVICE!

Purchased a foot brace from this company using the sizing chart on their website. Product shipped quickly, but upon receiving the brace it was too small. I contacted DJO to return the brace and they sent me an RMA number, and I went ahead and shipped it back. In the meantime I went ahead and ordered the next largest size brace, which shipped promptly, and fit much better. The first brace was returned back to the company within 5 days and I waited a few days for my refund. Refund never came. Directly contacted the representative that issued the RMA numerous times...no response. Had to file a dispute with my credit card company against DJO in which it took 60 days to receive my money back. Buyers beware... use a credit card that stands behind you for purchase disputes because this company is shady !

Ordered the Band It from DonJoy performance, which is their product, on Nov. 29th. Heard ZERO from the company regarding the order to this date, 12/18/24, on an item that was NOT listed as being out-of-stock/backordered. It was not until I sent CS an email a few days ago asking where the item was when I finally heard from their CS that the item was backordered. POOR CUSTOMER SERVICE. Will never again do business with them directly, nor buy their products anywhere. Stay away.

Over a week and still has not shipped and I paid for faster shipping. To top it all off. I was yelled at for calling them and he hung up on me. Company is a acam

I placed an order and returned the product in 2 weeks. It was a year ago! they still haven't refunded me my $338! never buy anything from them!

Do not buy from this company unless you are sure! They will not refund your money! I have called 5 times and 5 months later still no refund. They always say "Its coming in 1-2 weeks" but it NEVER COMES! I even spoke to a supervisor - but it did not help!

I sent the product back in early May. It is now October and still no refund. They do NOT issue refunds, although the customer service rep kept telling me it was coming. Do not buy from them