eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.com· Jul 4, 2024

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with switching the shipping address. Providing excellent service is our top priority, and we regret that we fell short of your expectations. Please know that we take your feedback seriously and are committed to improving our processes to prevent such issues in the future. A customer service representative has already reached out to you via email to assist further. Additionally, our Customer Care team is available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.com· Jul 2, 2024

We sincerely apologize for any inconvenience. We are very concerned by your claim and would love the opportunity to examine the product you received so we may investigate this further. A customer care representative has contacted you to provide further assistance. We look forward to resolving this issue promptly. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Jul 2, 2024

Thank you for the feedback. We are so glad that you had a 5-Star Experience.