Excellent
2,345 reviews
eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Wendi
Posted
Glenn R was fantastic to chat with. He was attentive and was able to take care of the issue I had very quickly. Highly recommend!
Response from eFax· Jan 12, 2023
We appreciate your taking time to leave such an amazing review, Wendi, and will definitely pass your wonderful feedback along to Glenn! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Have a great 2023! eFax Support Team
Azar
Posted
She was persistence and friendly, trying to help me out.
Response from eFax· Jan 12, 2023
Thank you for taking the time to leave your feedback. All comments are appreciated. If you have any questions or concerns please message us at [email protected]. Have a great 2023! eFax Support Team
Julian T.
Posted
Mandip was incredible at helping me resolve my issue today. I've been faxing patient documents that have security and privacy requirements to various hospitals. So far I've used four services and eFax has been the only one that always succeeds at sending. Most other services fail without giving you a status or respond with a false positive success. Recently, I was sending documents to USC Keck School of Medicine and I had a few partial failures which caused my eFax account to be locked. Mandip helped me unlock my account by triaging with her team over several phone calls and she also gave me best practices on how to proceed on a low quality fax line. Honestly, I was surprised by the level of customer service I received - it's uncommon in this day and age to have this level of continuity, genuineness and willingness to solve issues for smaller accounts.
Response from eFax· Jan 12, 2023
Hello Julian, thank you so much for your excellent feedback and we are very pleased to hear that Mandip provided you with amazing service! We appreciate you for your time in sharing your experience and we will ensure to forward your feedback to Mandip. If you need further assistance or have any other questions or concerns, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Base
Posted
The person was very helpful in addressing my problem.
Response from eFax· Jan 11, 2023
We appreciate you taking the time to provide such a great review! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Tamar G.
Posted
Russ was so friendly and courteous and was able to resolve my problem and answer my question quickly.
Response from eFax· Jan 10, 2023
Thank you Tamar for taking the time to send us such a wonderful review. We are very pleased to hear that Russ was able to resolve the issue quickly. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Jane T.
Posted
He listened and suggested and explained and was personable. Russ was very knowledgeable and I solved a problem and was offered an additional option. I learned a couple very helpful tips too. I come away from the experience confident that I will be able to improve my usage and knowing that if I do need help it will be available . Thank you so much. Best for the New year.
Response from eFax· Jan 9, 2023
Thank you Jane for taking time to send us such a wonderful review. We are very pleased to hear that Russ was able to resolved the issue and provided helpful information to you. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Reza H.
Posted
Worst experience ever! After many difficulties opening a TRIAL account to test the service, I could not fax even a single page. They asked for my Credit Card info for this horrible TRIAL account, and they charged me 12,20 euros for that! Really!?? IT WAS TRIAL, and I could not even use it!! Then I could not close the account anymore, and I had to write them and ask them to close my account and delete my credit card info. They closed my account, stole 12,20 euros, and told me that if I want to delete my Credit Card info, I have to write to another company! Shame on the company that treats the customers like that. I found another website and send about 20 pages for free!
Response from eFax· Jan 9, 2023
Hello Reza. This is not the experience that we wish you to have. Unfortunately, we do not offer any Demo accounts but we do offer a promotional limited auto-renewing trial promotion with our service. Should you require further assistance, please feel free to message us at [email protected] with your account details and we would be happy to assist you in reviewing your account! Sincerely, eFax Support Team
Dave
Posted
Russ was awesome and very patient with me. He understood my issue perfectly and successfully helped me resolve it.
Response from eFax· Jan 6, 2023
We are thrilled to hear about your experience, Dave! We appreciate you taking the time to provide us with such a great review, and will be sure to pass your feedback along to Russ! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, eFax Support Team
