eFaxReviews of efax.com

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4.5

Excellent

2,345 reviews

eFax4.5

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About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 100% of reviews.
Most recent review: October 2026.

How we calculate scores

eFax reviews

2,345 approved reviews, newest moderated first

Administration
Posted Jan 4, 2023
Always willing to help, with a viable solution as a result
Their customer service is second to none, as was Nicoleta for us today. Very cooperative and always offer a viable solution or an alternative.
Response from eFax· Jan 4, 2023
Thank you so much for your wonderful feedback . We are very pleased to hear that you are happy with our service! Should you require assistance or have any other questions or concerns, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
Alison C T.
Posted Jan 4, 2023
Best customer service phone call experience!
Friendly, helpful, and knowledgable! Great experience!
Response from eFax· Jan 4, 2023
Thank you so much for your wonderful feedback Alison C Tam . We are very pleased to hear that you are happy with our service! Should you require assistance or have any other questions or concerns, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
Eric M.
Posted Dec 21, 2022
Courteous customer service.
Courteous customer service.
Response from eFax· Dec 21, 2022
We are glad to hear about your experience, Eric, and appreciate the review! If you need further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Ken
Posted Dec 17, 2022
Fiddly screens and unable to cancel. Avoid at all costs!
I signed up to test out fax services from Australia to the US and unfortunately found the user experience to be very lacking. I then on the same day attempted to cancel and understood I had done so. So two months later I am still getting a monthly charge and the required log-in screens to cancel don't work. I have lodged a dispute with the bank of the credit card I used, and will have to do it again. No customer service feedback -- resulting in a very frustrating experience. Avoid this service at all costs!
Response from eFax· Dec 18, 2022
Hello Ken. We have attempted to reach out to you with the information that you have provided and unfortunately, you did not respond to our message. Our service will remain active unless you have requested to close your account via our 24/7 Phone or Chat Support. Should you require further assistance, please do not hesitate to message us at [email protected] and we would be happy to assist! Have a safe and healthy holiday season eFax Support Team
David T.
Posted Dec 16, 2022
Excedllent Customer Service
I missed the cancellation period by one day. I called and asked if they could go ahead and and cancel my account even though I'd missed the cut-off by one day. They graciously agreed and refunded the yearly fee. BTW I had this service with efax for over 10 years and it was flawless. I highly recommend it.
Response from eFax· Dec 16, 2022
We are glad to hear your concern was resolved, David, and appreciate you taking the time to provide us with such a great review! We're sorry to see you go, but if you ever need us again just let us know! If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] and we will be happy to help! Many Thanks, Stay safe and healthy, eFax Support Team
Toetofi C.
Posted Dec 16, 2022
Glenn, R.
Glenn, R. provided world class customer service. Very attentive, patient, and friendly. I feel confident my issue will be resolved quickly and reasonably.
Response from eFax· Dec 16, 2022
Thank you for the wonderful review, Toetofi! We will be sure to pass along your kind words to Glenn, and if you need any further support please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Larry
Posted Dec 14, 2022
Thanks eFax
Thanks eFax, the service is very good and for my queries has a quick response.
Response from eFax· Dec 14, 2022
We are happy to hear you are enjoying the service, Larry! We appreciate the review, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Larry P.
Posted Dec 12, 2022
Maria was great to talk to
Maria was great to talk to. She helped me with plans and she pur me on a coat saving program. Thanks so much Larry D Porter DVM, PhD Cornell University Board of Regents
Response from eFax· Dec 12, 2022
Thank you Larry for this great review, we will certainly pass this wonderful feedback to Maria and if you need any further assistance at all please do not hesitate to reach out to us at [email protected] Many Thanks, Stay safe and healthy, eFax Support Team

eFaxReviews of efax.com

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Always willing to help, with a viable solution as a result

Best customer service phone call experience!

Courteous customer service.

Fiddly screens and unable to cancel. Avoid at all costs!

Excedllent Customer Service

Glenn, R.

Thanks eFax

Maria was great to talk to

About eFax

About these reviews

More in IT & Communication

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eFax reviews

Always willing to help, with a viable solution as a result

Best customer service phone call experience!

Courteous customer service.

Fiddly screens and unable to cancel. Avoid at all costs!

Excedllent Customer Service

Glenn, R.

Thanks eFax

Maria was great to talk to