EksoftwareReviews of eksoftware.com

I am in Australia and bought software online and they sent me the wrong one. I cannot contact them via email or phone at all. They can email me all the time no problem but there is no hope in hell of contacting them. I even got my friend in the States to help out and she cant either. Very frustrating!!!!!!!

The first thing you can do is answer your emails and your phone. No one has been available and no response when emailed. The phone number was not for your company. It is a Social Security disabilities number. What's up with that. Are you a scammer??????

Product Key didn't work and multiple attempts by email to rectify the problem and have yet to here back from anyone at EKSoftware. Very disappointed with their Customer Service.

Even one star is too many. I received the wrong software and attempted to reach their customer service. My email bounced back and when I called the phone number a recording came on saying the number was not taking calls. I WANT A REFUND but can’t even get any kind of response. I feel like I was scammed and living on a fixed income can’t afford to burn money.

I see others had the same problem. I bought from this company several years ago and everything went well. So I trusted them. I saw this company on Facebook, too, and left a message but I see no one has answered since 2023. I purchased software and had a problem with downloading. No one answered the customer service phone. The online chat did not work. E-mails were returned as undeliverable. But they sure are good at sending e-mails to try to get me to buy something else. I'd still like to get my problem resolved, but I doubt that will happen. I feel I was scammed and they took my money.

I purchased software and had a problem with downloading. No one answered the customer service phone. The online chat did not work. E-mails were returned as undeliverable. But they sure are good at sending e-mails to try to get me to buy something else. I'd still like to get my problem resolved, but I doubt that will happen.

This company ONLY APPEARS to be tops in customer service; however, I found that NOT to be true. The software I purchased I took to Best Buy to have their professional team open the email to load it on my computer. Once the pros opened the email, much of the instructions were in German. That, along with other suggestions, were requirements that the pros felt were misleading and may even be harmful so the pros chose not to load the software and told me to contact the EK Software company. I tried to use the Chat feature--NO LUCK. I called both telephone numbers--NO LUCK. I responded to EK's emails--NO LUCK. Bounced back. I used the link given in EK's emails and web site to communicate with them--NO LUCK. I checked their address given...NO LUCK. Did not see any business signs or indication of an active business. I did all of this several times over a period of 5 days. NO LUCK. I have since filed a dispute against them requesting a refund of the $139.99. Check out Better Business. DO YOU SEE THEM? Try to Communicate with them through the contact information that they advertise. DO THEY RESPOND? If EKSofware responds and GIVES ME A $134.99 refund, I will again post a review to let you know.

On Monday, 5/26 I tried multiple times over a three-hour period to purchase MS Home & Business 2024. But the MEM15 promo code I received via email continually gave an “invalid” message, their link to Paypal was not functioning, there was no support available via “chat” AND I have yet to receive a response to the two emails I sent to their support email address!! Their claim to have 24/7 support is clearly bogus. I have purchased software from this company before and tried to do so again, but due to all of the issues mentioned above, I shopped the product and found it less expensive elsewhere. I reached out to them again today via "chat" and shared all of the above. All they offered was the same 15% discount advertised on their home page.