Caroline F.
Posted
I was expecting my order and when I did…
I was expecting my order and when I did not receive it after a week I was concerned. I checked my email, but there was no order cancellation from Elevate Styles. I called and did not get a reply. So, I checked my account on the site and found out my order was cancelled. I left a message wanting to know why. Then I received an email that said the item was out of stock. I have been a customer for years and was extremely disappointed by the lack of service.
Response from Elevate Styles· Jun 14, 2023
We apologize for the inconvenience caused by the cancellation of your order. Due to an unexpected error in our inventory management system, we mistakenly processed your order despite the item being out of stock. We understand the frustration and disappointment this must have caused, especially considering your long-standing patronage with us.