FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Feb 23, 2021

Hello Mr. Dettelis Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. We would like to inform you that we are investigating your complaint. To make up for all the inconvenience, we have updated a 50% discount on the order and issued a refund for the same. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Feb 17, 2021

Dear Valued Customer, Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. Upon receiving the complaint, we launched a full review of the order. We found that the order was placed for a Garmin watch band. Unfortunately, the watch band turned out to be incorrect for the tactic watch. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then we have emailed the return instructions to return the watch back. We received the merchandise back and have issued a full refund for the order. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department