FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet Store reviews

18,572 approved reviews, newest moderated first

Joan G.
Posted Feb 5, 2021
Pretty easy to use
Pretty easy to use. I didn't find where to enter Promo code at first, but I think I do now.
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Joe L.
Posted Feb 5, 2021
The only place I have found that has…
The only place I have found that has the older model handheld phone that I have
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Sikandar K.
Posted Feb 5, 2021
This site was not helpfull I was…
This site was not helpfull I was ordered an item of customer id #99099 on date 01/02/2021 but it was defective and defferent but when I was going for return and refund not any steps for my refund pls help me.
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Paul W.
Posted Feb 5, 2021
Cust svc doesn't know what is hoing on…
Cust svc doesn't know what is hoing on co cant afford a decent computer server always having issues no one willing to find order a waste of internet space beware if you dont pay extra for faster processing i dont know how long it will take waiting a week and they have no clue where or if i even have sn order beware of there pratices bad bad bad bad bad
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Feb 17, 2021
Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 01/27/2021, and the item ordered was on backorder. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then as requested on 02/05/2021, we have canceled your order and sent an email for the same. We have issued a full refund to your Paypal account. Again we sincerely apologize for the miscommunication and inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department
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Nathan M.
Posted Feb 5, 2021
I do not do reviews this will be the…
I do not do reviews this will be the only one I ever have done. This place is lower than no stars I did a order and got a order number tried to check on the order two days in a row. The order was not found, I called can not get anybody to help me I only wanted to make sure the order was in right. Customer service is terrible.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Feb 17, 2021
Dear Valued Customer, Thank you for shopping with us and the time to leave valuable feedback. We are so sorry to hear that your shopping experience did not go as expected. Upon receiving the complaint, we launched a full review of the order. We did find your order in our system and found that the order was placed for Rand McNally OverDryve 8Pro which is for $635.99 including tax. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we have updated a factory protection plan for 2 years for all the inconvenience. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department
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Kim H.
Posted Feb 4, 2021
Process went well
Process went well
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Steve
Posted Feb 4, 2021
Selection and check out were great.
Selection and check out were great.
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Michael M.
Posted Feb 4, 2021
Good Resource
Used the service before. Minimum effort.
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