David de H.
Posted
Customer service lines don’t work
Customer service lines don’t work, tracking system doesn’t work so I didn’t know where my package is, don’t know if my package was mailed or when I will get it. Might cancel my order with my credit card. I WILL NEVER USE FACTORY OUTLET AGAIN ORDER # 10376111
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· May 25, 2020
Hi David, We truly regret to hear your experience didn't turn out as expected. I've already begun a full review of your order and will be contacting you very shortly to get a resolution. I have sent a copy of the receipt with tracking details on your email. The package is expected to be delivered tomorrow ( 05/26/2020 ) by USPS. Our goal is to ensure all of our customers are completely satisfied, therefore, please feel free to reach us anytime between Mon - Fri 9 am - 6 pm EST. Regards FactoryOutletStore