FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet Store reviews

18,572 approved reviews, newest moderated first

Brian
Posted May 22, 2020
Very easy to use your website!
Very easy to use your website as I found exactly what I needed quickly.
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eric J.
Posted May 22, 2020
Site is easy to use.
Site is easy to use.
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Marliv P.
Posted May 21, 2020
I feel very upset with this store
I feel very upset with this store, I ordered my trolling motor, 11 days ago and they have not sent me my product yet, they are very quick to collect money from customers, but their response is extremely inefficient, despite having sent several emails , to which he responds by referring me to another team, also called and his response was that the next day they would send me the package and even to this date they still do not send my product, I feel very dissatisfied with this store ...
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· May 23, 2020
Hi Marliv, We truly regret to hear your experience didn't turn out as expected. I've already begun a full review of your order and will be contacting you very shortly to get a resolution. Our goal is to ensure all of our customers are completely satisfied, therefore, please feel free to reach me anytime between Mon-Sat 9 am - 6 pm EST. Regards Factory Outlet Store
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Jenna M.
Posted May 21, 2020
HIGHLY DO NOT RECOMMEND
HIGHLY DO NOT RECOMMEND this company, they are not reputable, they want your money but don't stand behind what they say. Prior to purchasing I couldn't reach anybody on 800#, per chat, was told they offer 30 day return policy on new purchases, non opened same packaging etc. I purchased 2 GPS`s, upon arrival it wasn't what I needed, called the 800# no return calls, the messaging says to go online and download a RA. The info is not there, I reached out via chat to be told they are not taking returns and immediately got cut off. Tried chat again was told by a different person they offer 30 day return policy, told them my issue they said to reach out to customer service via email, did that, got a response a few days later to find they will not take my return. DONT WASTE YOUR TIME OR MONEY.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· May 29, 2020
Hi Jenna, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. However, After receiving your complaint, we have launched a full review of your order. I have called the number you provided and left a voice mail. However, I have also sent the return authorization to your email so that you can return the merchandise back for a full refund. If you have any questions or concerns, please feel free to call me on 800-816-0810 extension 0166. Darryl
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Vince P.
Posted May 21, 2020
Their Customer Service department is useless
Their Customer Service department is absolutely useless and that's putting it politely!! I order a product 3 days ago and still no update as to when my item will be dispatched.I was kept on the phone for over an hour to get an order status update; only to be told my order will be forwarded to the order status team!! I will not be ordering from this company again and would urge anyone considering purchasing from them to reconsider!!
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Larry B.
Posted May 21, 2020
great so far
great so far. Let us see how the unit works when it arrives.
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FEC
Posted May 21, 2020
just ordered
just ordered
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RUDY C.
Posted May 21, 2020
easy to order
easy to order, free shipping, good product, great price
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