FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

easy processing

1st time ordering. so far so good.

Easy and fast

Said 2-5 day delivery on May 4, 2020 as I placed my order. They charged my credit card that very same day. I call a week later and: 1) They are out at least 1-2 weeks backordered (while Amazon shows 5 weeks). 2) Then I ask to speak to a manager, and after a long wait, I'm told they will no longer be selling hair trimmers, ever. 3) I ask how the item can be back ordered for 1-2 weeks if they are no longer selling hair trimmers. Those are opposites. 4) Note I never received an email that my order was to be delayed. 5) Of course, I only ordered it in the first place because they said it would be delivered in a maximum of one week, two days before I had an interview. 6) My guess is they take 100's or 1000's of orders, knowing they do not have the products in stock, promise a short delivery time, charge people's credit cards, then wait it out. 7) To me that very simply sounds like fraud and deceit. 8) Off to the Federal Bureau of Consumer Protection to file a complaint. May 22 update. Gary from customer service (800-816-0810 Ext 0166) called yesterday. Good news! We have your product in stock. (A month early). We will ship it to you if you agree to delete your negative review. I said if they shipped it I would add that info to my review. Long wait while he discussed it with his superiors. Then says they will offer me $10 off OR 2 day shipping, but only if I delete my negative review. Note this product was due to me 12 days ago latest, they charged me the day they took the order, and they have done nothing but lie. I said No. Next, filing a complaint with the Better Business Bureau. Worst company I've dealt with in years, a huge statement. AVOID, AVOID, AVOID.

Customer Service - What customer service? I would start by saying that if there has been an option to give 0 stars, then I would do. I appreciate that with COVID-19, there may be delays in responding to emails, but to totally ignore 5 or more emails, and 2 return request tickets is unacceptable. I have now waited for 14 days, and still no response. Have you guys heard of the distance selling regulations. Hiding behind not replying to the emails is not the way to go. You really need to get your act together, and sort out replying. While you are at it, sort out your SEO. The watch I brought was advertised on Google as one thing, and when it arrived was another. My advice is dont buy from these as when things are wrong you dont stand a chance of getting anything sorted. Perhaps this review may get you to respond.

Hello, I bought an inexpensive product and I was surprisingly pleased! I was sure that I got a bargain because it was way too solid than I expected.I will buy again from this site as it was a pleasant experience! Thank you FactoryOutletStore.com!

sebastion was super helpful !! GO GARMIN !!!!

Best prices and great support.