Excellent
739 reviews
Federal Award Management RegistrationFederal Award Management Registration is listed under IT & Communication in Tampa, Florida.
Federal Award Management Registration (famr.us) has 739 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
Showing 5 reviews with 3 stars · Clear filters
Wayne V.
Posted
I got certified as a VOSB but not really sure what else you get for your $3,000. Hopefully you get a great rep like Vince. He stayed on top of everything and kept me informed. He made it way too easy.
Matt
Posted
Stephanie Kingston, as a newer employee, did a great job in interactions and keeping me informed. There was some confusion as she used her own email address at times, but at times also used a Justin Sanchez email address. The product, for the services rendered, is too overpriced.
Terrance J.
Posted
I am still in the early process of this, but so far we have been able to at least get our company image situated. I will give a better description of what this company has to offer when we actually are able to make a sale that returns on our investment.
Chris A.
Posted
The only reason I didn't give 5 stars is because I paid for the SAM registration with my credit card. When I talked to the FAMR registration person they said I had to sign up for 2 years which I did. They assured me that the first charge would be credited and only have the second charge. Now I see both charges on my credit card so I got to go through the hassle of getting it corrected. Other than than...great job.
Response from Federal Award Management Registration· Jun 10, 2020
Hi Chris, We really appreciate you taking the time to relay your experience with our company. We apologize that your refund was not handled as expediently as it should have. Thank you for bringing this to our attention so we can ensure this does not occur in the future. We hope that next time we can turn your 3 stars into 5!
Richelle G.
Posted
Many times along the way, my husband and I felt uninformed or uneducated about how to proceed to the next task. We were very frustrated with this system even wondering if we wasted our time and money. There is a definite lack of follow through with coordination. My husband and I feel that we learned very little, some staff appear to be lacking expertise on subject matters and professionalism. VetBiz was more informed about operating agreement then FAMR staff. I am really hoping FAMR is worth the return on investment.
Response from Federal Award Management Registration· Aug 21, 2019
This is very disappointing to read as it is the first we are hearing of this. All services have been rendered in a timely manner including the Veteran certification. The typical 90 day process for the certification was completed in 30 days. Additionally, any confusion regarding contracts or bidding were never brought to the attention of the assigned marketing specialist. We strive for complete customer satisfaction and this review is very concerning. A member of management will be reaching out to clear up any confusion and concerns. We appreciate the feedback.
