FatCowReviews of fatcow.com

Last week it took REPEATED attempts to recover my account because their system locked me out. I'm ok with that there is protocol to re-verify that I'm the owner, but what I was not ok with is that THEIR EMAILS failed to either reach me or then when they did finally respond....their email servers would not accept my response. My response was requested by their Recovery team to provide the ID documentation to get back in. I had to contact them at least 4 times, spend endless hours inside chat, and that is extremely frustrating. Today, my new issue is trying to transfer my 2 domains out of Fatcow. This way I can move on. I explained that they have had email server issues, and that I was not getting my codes. They "escalated" the issue...only for them to IMMEDIATELY CLOSE the ticket and tell me that they resent the codes, and to "check my spam". If there was something less then 1 star, then this would be the first time in my life that I would publically leave such a review. Years ago, Fatcow was wonderful, but now? I don't feel the same.

My first year was 1998. Cost me 49 for the year. I have a simple information only website. 5 pages with a contact form. Had to start a new subscription in 2008 due to financial hack. My contract was over in February of 2025. I needed two more months to close everything out as the business was closing. Went to monthly, went to renew for the next month and they deleted my website then wanted me to pay extra to have it back up. USELESS !!!

Still charging us even though we canceled subscription. This is fraud. Impossible to communicate with anyone who knows what is going on.

These guys are the worst. Wouldn’t allow me to cancel policy because of a technicality when I had responded via email, which they now claim is no longer connected to them! Charged me for entire year, no full or even partial refund. Can only contact via CHAT! Absolutely horrible.

Be careful, i have been with this company for 10 years, in several occasions, they withdrew me without my consent. They renewed , the added products without my knowledge, I have decided to leave them in the next stage.

I have been overpaying these guys for 14 years for web hosting and one domain. Finally decided to go with another service and can't transfer my domain because the address they have on file is still the original address I used 14 years ago, but I haven't lived there for the last 8 years. This never got updated because they apparently have 7 or so places you have to update contact info, very confusing setup. So now they won't validate my account, so I can update my contact info, so I can transfer the domain to my new provider. They want a document showing I live at my old address so I can update with my new address???? They are basically trying to bully me into staying with them to pay 2 1/2 times the price of other providers that are much better. Its looking like I will loose the domain I've owned for almost 15 years because of this company and their poor customer service.

They are quite literally THE WORST company I've ever had to deal with. If I didn't have my work email with them I would cut all ties. You've been forwarned!

ALMOST IMPOSSIBLE TO GET A HOLD OF ANYBODY AND THEY HAVE A CHAT OPTION WHERE IT SEEMS THE CUSTOMER SERVICE REP AND I ARE TALKING ABOUT TWO DIFFERENT SUBJECTS THE ENTIRE TIME - NEVER ADDRESSED MY ISSUE - HOLY HELL THEY ARE TERRIBLE. DON'T KNOW WHAT HAS HAPPENED TO THEM AS THEY WERE ALWAYS DECENT YEARS BACK