feelopus.comReviews of feelopus.com

I have not received my soundbed going on almost a year now, it’s always the same excuses and the “tracker” has not been working for months now. I see they continue to take orders consistently, yet they can’t fulfill any existing orders, interesting🤨

I ordered the Opus SoundBed in December 2024. I canceled the order before it was shipped and was promised a full refund. It is now October 2025 and I have not received the product or the refund. After months of being told it was “processing,” I escalated to my credit card company. They only refunded $199. OPUS claimed the charge was valid, but I never got the product. This has been a nightmare. I’ve spent nearly a year trying to recover my money. OPUS stopped responding. I’ve exhausted every professional and polite route. I’m now filing formal complaints and legal action. DO NOT order from this company without protection.

Would give it zero if I could. I wish I would’ve read these reviews before purchasing November 20 24 was promised over and over after my first delivery date of February past. They keep giving me new estimates and finally I have asked for a refund which have never received. Do not Purchase through this company

I paid $2649 plus another $99 for the soundbed in October 2023. As of March 2025 I still had not received the product and they offered a refund. I accepted. I am still waiting in September 2025 for the refund and no communication. This company is fraudulent.

This company is a secret crowdfunding scheme at best, and an absolute scam at worst. ------------------------------------------------------------- TLDR: I have waited over 18 months to receive my soundbed, despite OPUS' repeated lies about it being shipped out "soon." It has now been 3 weeks since I asked for a refund and I'm not convinced that I will actually see my $1,999 again. ------------------------------------------------------------- The longer version: I purchased an OPUS soundbed in February of 2024, with an estimated delivery of May 2024. I have contacted them about every 5 months since then, and each time they give a very pleasant reply full of vague excuses and empty promises, extending their deadline for delivery out another 3 months each time. They then created this ridiculous "soundbed tracker" feature, which is NOT legitimate (mine stayed on a "2 weeks" estimate for over 3 months). Just another ploy to get customers to think that they have some awareness over their purchase status OR that their purchase was even legitimate to begin with. About a month ago, I finally decided, after waiting 18 months, to cancel my order and request a refund. The customer service was initially fast and they appeared to be processing my refund like a real company. Suspiciously, they need to send the refund via a mailed check which also allegedly expires 90 days after the refund is "processed." Then they ghosted me for 3 weeks despite multiple attempts to get updates or tracking information for this very large ($1,999) refund check. As of today (3 weeks since I asked for a refund, with no reply until now), I got another vague email saying that their finance team is working hard to process the refunds, but they can't estimate how long it will be before my check will be sent out. How hard is it to print a check, put it in an envelope, and walk to a mailbox? Perhaps too hard if the company doesn't have the liquid funds and already spent my money... And for those interested, I submitted a dispute with my credit card company, which has since failed because I waited too long. Because I believed OPUS was a legitimate company and gave them the benefit of the doubt for too long, I am not eligible to dispute these charges. So, I have no protection anymore. I am now convinced that what will happen next is that OPUS will deliberately wait out the 90 day expiration timeframe before they send out the check (IF they send out the check), and my refund will expire before I even have a chance to cash it. I just read another review here saying that someone has waited 7 months for their refund check. So, not holding my breath on a happy ending to this story. If, by small chance, I actually do get refunded, I'll update my review.

OPUS SoundBed is a scam. They are dishonest, no integrity, and lack any real structure. I think a lot of their “business model” is a front to collect as many $99 deposits from customers as they can, and have no real intention to fulfill orders. I waited for years with lie after lie. I finally had to file a CC Dispute. But they want to keep the $99 because they literally state in their TOS that they will keep that no matter what for any reason/cancellation. Whatever you do, do not work with this unethical fraud of a “business.”

The company promises a certain delivery date, then does not deliver and also does not proactively offer any notice of the change. After waiting for 8 months for my bed, I had to cancel because I moved abroad and they were unable to deliver to my new home. I requested a refund and was given an ETA of 21 business days for it to be processed and mailed. After waiting the 21 days, I followed up with the company and was notified there were currently issues with the finance team and they had no update on how long it would take to get me a refund. It has now been 7 months since the initial refund request. I email them monthly to check in and they are offering no updates on a refund check for over $2000. I am sending them a final request before pursuing further in small claims court.

Scam! I wish I could sue them with rest of the people that are here. More than 1 year.