Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra Cosmetics· Aug 28, 2026

Hello Melody, Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you are with the updated Luxury Concealer, especially as a longtime customer who loved the original formula. We completely understand how frustrating it can be when a product you’ve relied on for years changes. The formula itself should not have changed with the updated packaging, so we’re sorry to hear that you’ve experienced such a noticeable difference in the texture and coverage. We’d love the opportunity to help. A member of our Customer Happiness Team will be reaching out to you directly to learn more about your experience and see how we can best assist. We truly appreciate your loyalty and your honest feedback. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Aug 12, 2026

Hello Shirley, Thank you for taking the time to share your feedback. We’re sorry to hear that you didn’t see the changes in your skin that you were hoping for. After reviewing your account, I was able to locate an active subscription associated with your order. I’ve gone ahead and cancelled the subscription, so you will not receive any additional recurring shipments or charges moving forward. We completely understand that skincare results can vary from person to person, and we’re sorry that our products weren’t the right fit for you. We appreciate you giving Fièra a try and hope we were able to resolve your concern. Warm regards, Victoria from Fièra Cosmetics