Sierra L.
Posted
I was highly satisfied with the…
I was highly satisfied with the customer service I received. Molly helped me with my issue promptly and was very kind and thorough, I’m looking forward to receiving my new glasses! Thank you!

Excellent
6,647 reviews
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Sierra L.
Posted
I was highly satisfied with the customer service I received. Molly helped me with my issue promptly and was very kind and thorough, I’m looking forward to receiving my new glasses! Thank you!
Alain
Posted
Good quality glasses and lenses for a very reasonable price! Their customer service is wonderful and will work hard to meet your needs! They very often have deals like Buy 1 Get 1 free on their site too
Ne'Cole B.
Posted
I never received my glasses and I didn’t receive a refund for what I ordered .I don’t like spending on things I don’t receive . I will not recommend them to anyone and won’t use again.
Response from Firmoo· Nov 5, 2018
Dear Ne'Cole Brown, Do not worry. We will not let you take any loss. If any delay for your order, we will make a compensation. If your package gets lost during transportation, we can remake for free or give you a full refund. Please feel free to contact us by sending email to [email protected]. Your exclusive CSR will give you a satisfying solution. Sincerely, Firmoo Customer Support Team
Necole
Posted
I love their product and fast service. I stopped using my insurance because firmoo is more worth it.
Jessica K.
Posted
Exchange process was painless and quick. Customer service rep was very helpful!
Jess E.
Posted
Molly is amazing! I was in contact with Molly as I didn't bother to check my order and ended up with the wrong pair of glasses. She replied so promptly, was so kind and understanding of my situation. Credited me a portion of my original order to purchase a new pair in the color that I wanted. Keep it up, so far everyone I have been in contact with has been amazing. :)
Mara
Posted
Wonderful customer service. I'll be purchasing my glasses with Firmoo from now on!
Orlando
Posted
Great, personalized customer service! Thanks Sophie