Jonathan Paul FitoversReviews of fitovers.com

My optometrist told me about fitovers as a more affordable alternative to purchasing prescription sunglasses, and recommended Jonathan Paul Fitovers. Placed an online order 2/7/23 on fitover.com. Called 2/13/23 to get a status and could not believe the frustrating experience I had with the rep in locating the order. Provided the rep with the online order number printed on the purchase order and was first told he couldn't find it. Then he tells me items that were under that order # which I clearly didn't order. This is their system and they cannot locate an order. He asks me if I was calling from an optometrist's office, because usually optometrists place orders. I replied then how is it there is a website for regular customers to order from. He was able to locate my order via my name. Said they were hilcovision and it came across as they only manage orders from optometrists. No matter, RIDICULOUS! If hilcovision is processing orders from this website, then they should've had the info in their database. This was a sign to cancel my order.

Me ordering here was a bad experience. I got low quality glasses. Did not even last for a month! Considering the cost of returning, I just kept them. Sad

Initially I was happy with the two pairs I bought, but having stored them inside safely over winter I was dismayed when I took them out of the cases to find that both pairs were unusable. One pair had a crazing on one lens. The other pair looked like the lenses had melted or glue had run all around the lenses edge. Then this pair developed a mark on one lens after only using them for two days!. The frames are in perfect condition. But the lenses have deteriorated badly. Unusable. Won't be buying them again. No reply from customer service about replacement lenses either.

Bad post sale customer support. I had one pair of JP Fitovers that have lasted few years. Recently bought another pair - Euroka - that broke after two months. The plastic of the right temple at the hinge snapped. Nobody will stand behind the product - neither the merchant that sold them nor Jonathan Paul company. I bought them from Sports by Sager on Ebay who make out to be an authorized seller of this brand. They won't stand behind the product. I contacted Jonathan Paul US - jpeyewear.com which takes you to fitovers.com. They won't stand behind the product either. I am out $70. Caveat Emptor.

Ordered a pair of sunglasses which I have not received yet ordered on 10/30/14 Shipping problems ...??? Ronaldo

Since they have not arrived I can't give any reviews at all....

I am disappointed in this company because they shipped my order to the wrong address. Now I must wait an extra week for it to be forwarded to me.