flightsbirdReviews of flightsbird.com

I admit I was very skeptical at first as it was my first time booking flight travel with flightsbird.com. Agent Sage Kaur exceeded my expectations and provided me with outstanding customer service by getting me the promised 4 tickets on a direct flight to Cancun. She saved me $1000! The process did take 48 hours but Sage followed up and it was well worth the wait! Thank-you!! We will enjoy our cushy direct flights to Cancun on a major airline And a “hot meal”!

Thank you Myra I really appreciate your help I got everything I need your always there when I need you excellent job

I am extremely disappointed in Flightsbird. I booked a quick trip from SFO - LA (Friday 4/6 - Sunday 4/8). The plan was to fly out late Friday night, 4/6. Few problems... This flight was booked on 3/15. The site confirmed that I should receive an e-ticket confirmation to check into my flight within 48 hours of my planned trip. On 4/6, I never got the confirmation. I had to call their customer service line to retrieve the email. Get's better.. due to unforeseen weather conditions, United Airlines cancelled my Friday flight and re-booked my flight to late Saturday night. I made plans to be in Malibu at 11am so needed to get there asap. My first thought was to call Flightsbird to see if they are able to rebook my flight to either an earlier time Friday evening or early Saturday morning. Boy, was I wrong! They argued that my flight was not cancelled and proceeded to tell me that I was looking in the wrong place. (It was definitely cancelled, took them 20 minutes to figure that I was right). Their customer service rep said she was going to get back to me and let me know what she can do. While I was waiting, I called United Airlines to see if there were any flights available for Friday night. (There was none available). I called Flightsbird back and asked if it's possible to put me on a different airline or get a refund. They told me that it was not possible since the airline already updated my itinerary. I mention that I had plans to be somewhere at 11am so it doesn't make any sense for me to fly at 10:35pm Saturday night. Basically since my ticket is non-refundable, there was nothing that they can do and was told to called United Airlines for a refund. Personally, this is bad customer service. I ended up calling United Airlines back and told them of my situation. They were able to accomodate and re-booked my flight with another airline to ensure I get into LA at a reasonable time. All in all, customers should never go through this scenario. I get that flights get cancelled all the time but I never thought it was going to be handled in this manner.

Thank you Myra, very helpful

Thank you to Tom for his assistance in booking my trip. This was my first time booking via Flightsbird. Tom was very helpful, friendly and consistent. I appreciate his patience with me thru out the booking process.

Brock drummer really helped me sort out an unexpected issue. He was super helpful and accommodating. He really was the best. Thank you.

Myra was very helpful and very nice to talk to. thanks

John Parker provided an excellent customer service.