Foxwell Technology CoReviews of foxwelltech.com

This product is fantastic, the customer support is beyond great, it does everything I want it to do. I had origianlly bought the wrong device, but the support team just upgraded my software to do what I wanted on Porcshes and Merc's. Very pleased and would highly recommend this company. Go Foxwell.

Foxwell NT710 I bought a Foxwell NT710 because of the advertised capabilities of being able to do full system diagnosis and comprehensive data display on Porsche models. Not sure if mine came defective but It cannot access the majority of the data of my 2003 Porsche Boxster S. Tried to get support from Foxwell but after months and several emails to them providing everything they asked for, they were not able to solve my device issues and refused to take it back and reimburse me. Very disappointed with this product and WILL NOT recommend it to any Porsche owner. If you want something that really work on Porsche's buy a Durametric (I borrowed one and works great), forget about Foxwell Chinese garbage.

Worst company experience I've ever had. I purchased a manufacturer-specific reader with extra software to read a second manufacturer. Nothing worked and the login to their terrible software never linked to the serial number on the unit to allow me download access. The scanner itself then read "SD disc corrupt" and was completely useless. Foxwell, told me I had it for too long to return (that was 3 days of ownership...) and after a number of BS statements via emails, said it would work fine if I hooked it up to my PC and simply gave them access to my computer through their "public" login instead of my secured login portal. Not sure about anyone else, but who thinks it's safe to give a Chinese company access to your computer and data?? It would have cost them 50 cents to send me an SD card with the proper software on it, or at least allow a return on a defective item that was 3 days old and never used. Completely garbage company and possibly a data collection scam.

I bought 2 scanners last year. i53BT and the NT710. Total pain in the a** to login. Their website doesn't seem to work. I keep getting host not recognized or something like that whenever I try to Wifi from home router or Hotspot from my phone. The email support is delayed and always at night. I go to reset password and it says a reset email is coming and it never does. BimmerWorld recommends these scanners and it makes me question them too. Now my i53BT doesn't even show up on their website that doesn't work right. These jackwagons have 600 dollars of mine and these devices are a joke. Their support is a joke. I finally got the NT710 to update. Maybe these issues that I'm experiencing are as much my fault as it is Foxwell. I don't know. I will continue to edit my review. I want to be fair to them and everyone else

I own a Foxwell NT 644 Elite scanner. If I could give this product less than a one star review, I would. I have used this scan tool a couple of times already and it seemed to work rather well. I went to use it recently and it failed to do anything other than tell me my software is corrupted. I tried to update the software, but their FoxwelltechUS website does not work. It gives me a bad URL message. It's like there is no support for this product at all in the United States. So much for lifetime software updates. Whatever you do, DO NOT BUY FOXWELL SCAN TOOLS! What a waste of money!!

I can't believe they have such a convoluted method of selling their own software for their own hardware. It is pathetic to say the least. You buy the software...and the default appears to be to ship it to your address! Their system is set up to allow you to download but it doesn't work. I am able to update my current software on my device, but good luck trying to buy additional.

They're terrible. No US support number, they only answer emails at night and they take days. I bought an 809TS and it stopped charging immediately. They wouldn't replace it or do anything, they said talk to the retailer. Unacceptable.

I have had the same type of poor customer service other reviewers experienced. I asked for help on how to delete a fault message and received an incorrect response. I responded asking for a clarification and didn't get a response. I waited a few days for a response and decided they must not have seen my message so I asked again and still didn't get a response. It appears they lack the necessary courtesy to at least let you know why they can't or won't answer your question. Additionally, I have had a lot of problem with the operation of their OBD scanner and now can't get updates.