GemnationReviews of gemnation.com

Poor service. Selling defective product. No punishment or consequence from host Web site. Bad!

I, more precisely, was a regular customer. I bought 4 watches, but once I bought a Perrelet (Daily Deals) watch from them. The watch was not new, but with scratches and scuffs on the case. They refused to refund anything when writing a claim on PayPal, although all the photos were provided. Horrible service. I do not recommend and will never appeal again.

I bought a Ball engineer diver world time in Aug this year. The crown gasket has been detached only after 4 months old. Request for repair been sent for 5 days. No reply has been received yet. Disappointed by the quality of the brand and service. Lam

Had a faultless experience with these guys, Max dealt with my purchase throughout and was brilliant from start to finish. NewYork to Uk in 7days. Many thanks Max & Team. I’ll be back to purchase again.

Bought several watches from Gemnation. Usually fine. However after buying a Snyper watch from them, everything went downhill. Strap was too short and they could not send a longer strap. They are still pushing those watches, even though the company no longer exists. They do not tell their customers this. I wrote and they do not respond to this point. A lack of forthrightness is obvious. Back to the strap, I would simply buy another. However, the fit to the case is highly specialized and getting a longer one does not seem possible. Gemnation is absolutlely no help. Maybe they will respond to this.

Not sure why there are a bunch of negative reviews on here. This is my first time ordering such a high-end timepiece online, and after finding out Gemnation was the only one that offered this particular brand and model at such an amazing price, I decided to take the plunge. Glad I did because the process of buying and receiving the watch was effortless and worry-free. The watch arrived no later than 4 days and I was updated throughout. Arrived in perfect condition, protected by 4 layers of boxes in total, each wrapped well to protect the watch. I dislike online shopping because so many things are left to chance, but Gemnation has proven that even when buying an expensive luxury item that I can rest, assured that my purchase will arrive at my doorstep smoothly, quickly and in perfect condition. Thank you Gemnation for an immaculate buying experience. You are a hidden gem of a store in the large e-commerce arena. Verdict: No less than 5 Gold stars!

I bought a Revue Thommen Airspeed XL Chronograph. It came in the original box, with all tags and seals, protective film over the crystals. Looked at it carefully and I would say it is the genuine article. Checked the rate on my timing machine and it is barely 4 sec/day fast in all positions. The price was unbelievable. I would buy from them again.

They had a Mont Blanc watch on one of their daily deals that I always keep an eye on and it was a superb price so I bought one, another watch added to my collection. Paid, shipped and arrived in the UK within a few days. Superb watch at a great price and good service, why all the haters? I would certainly use them again if the right watch came up on their daily deal!