gentlebands.comReviews of gentlebands.com

I cancelled my order, ended up getting a ring that I originally bought. Didn’t get to see the actually ring so Can’t comment on the product. but the customer service was spot on and I got a refund straight away. No fuss

Sent out a size 13 band. Claiming that's the most common. We'll I'm a 9 so it doesn't fit. They said keep it and we will send out a size 9. We'll weeks have gone by and no size 9 just an endless run around about it's being carefully meticulously hand crafted. We haven't seen our replacement and it's now been months

Yo estoy muy contenta con los anillos y con la atencion al cliente pedimos dos alianzas negras de material tungsteno y mates, una mas ancha que la otra pero mi marido se arrepintió en el último momento y contactamos al día siguiente de hacer el pedido con Atencion Al Cliente y modificaron el pedido antes de que lo enviaran sin ningún problema. Me contestaron súper rápido. Cuando llegaron los anillos nos equivocamos de tallaje pedimos un medidor de anillos para comprobar que medida teniamos y el tallaje nuevo sin coste alguno de nuevo me puse en contacto con Atencion Al Cliente. Lo solucionaron enseguida y me mandaron los nuevos anillos. Me llegaron en 15 días y no me cobraron nada el anillo pesa se le ve bastante fuerte aunque hay que tener cuidado de no rayarlo como todas las joyas si lo golpeas se raya pero estoy súper contenta con la calidad y el servicio

I ordered the "The Promise" as a Christmas gift for my husband. He loved the ring, but I'd ordered the wrong size. Totally my bad! Sarah in customer service assisted me in getting the right size very quickly, even over the holidays. I just can't say enough about the quality of the ring, and the excellent customer service!

If we could give a zero star we would. My fiancé ordered a ring from this site, the listing had 6 pictures of the exact same ring with NO disclosure that the ring you receive may not be the one pictured. When he received the ring, it was completely different than what was pictured and looked like it was made of cheap plywood on the inside. Horrible quality and hideous. In contacting them, after a week of waiting, they told us that was the ring he ordered and that evidently they come in “variations” (meaning we’ll send you whatever ring we feel like, NOT the ring you chose and paid for) and he can exchange it for a different ring if he doesn’t like it. Why would you have 6 pictures of the exact same ring on the listing when chances are you will get something nothing like that?! The listing also advertises free, no questions asked, 30 days refunds which they aren’t offering. This company is dishonest and shady and from the looks of their reviews on SEVERAL different websites, it’s clear most people had the same horrible experience as we did. We have now had to file this as a fraudulent charge with our bank and I will be contacting the BBB and as well as writing this review on any and every platform I can find. BUYER BEWARE. This company is a scam!!!!

Cheap rings sourced from China, false claims all over the site about sourcing. They can be bought on Alibaba for 1-10$ and they're reselling them for hundreds.

I placed an order and have then became worried when I did not receive any email confirmation. The wrong cost was also taken, it should have been 80 but 100 was removed from my account. I have now entered a cancellation request via email as there is not an option on the website. I have seen the website is quite responsive on here and should I receive my refund I will happily raise from a 1*, however the difficulty in canceling, the concerns over legitimacy and the wrong charge being made currently warrants a 1*.

Was going to get a ring from this company but all seemed to good to be true placed the order had no confirmation email of order, then checks out here n trust poilet of the bad reviews of this company. Managed to get in touch to get the order cancelled which they did and refunded me in full to then have the cheek to try and take the money again off me when I had no order in place with them. Left with the fraud team, such a fraud company and the customer service is not much better.