Carolyn C.
Posted
Flex mobil took my money
Flex mobil took my money. They then applied it to an account that is not mine. They will not refund my money because I am not the person on the account. How could I be when they credited the wrong phone number. Going forward I would caution anyone giving these idiots your money. You could end up paying for your account only to have them credit it to someone else.
Response from Flex Mobile· Feb 21, 2025
Carolyn, We’re truly sorry to hear about your experience during our recent billing system transition. While we’re excited about the improvements we’ve made, we understand that some customers, like yourself, may have encountered issues during the process. We take situations like this seriously. If you could please reach out to our support team at [email protected] with the email address associated with your account or forward your payment receipt, we would be more than happy to refund any duplicate charges and offer you a month of free service for the inconvenience. We greatly value your feedback as it helps us improve and ensure a better experience for all of our customers. Thank you for your patience and understanding. Contact Us: (888) 809-9553 Live Chat: https://app.getflexmobile.com/SignIn.php Best regards, Flex Mobile Customer Support