Bad
39 reviews
Gethopp is listed under Taxis & Public Transport.
Gethopp (gethopp.com) has 39 customer reviews on Consumer Courier, with an average rating of 1.1 out of 5.
39 approved reviews, newest moderated first
Jeremy R.
Posted
They canceled rides on me from oshawa to Toronto and the other way around several times. Seems like drivers can pick and choose when they come and can just cancel on their own accord if the drive doesn't seem worth it to them
J.M
Posted
ABSOLUTE TRASH ZERO REGARDS FOR CUSTOMER SERVICE SHOWING ONE PRICE CHARGE ANOTHER BE PREPARED TO WAITTTTT PRICE IS NEVER THE SAME FOR SAME TRIP
ZP P.
Posted
This company is absolute garbage. Use their busted scooter and let them know about the problem? That’s three hours of text and call harassment - their AI or foreign “customer service” will bug you for the rest of the night. I’ve used them once and I’ll never do it again.
Al H.
Posted
I removed the app from my phone. Every time I would try to order a ride no cars available. It was the last straw for me today when 6 drivers wouldn’t take the call . Lyft came in 3 minutes $30 fare Their loss
HAEIDEH S.
Posted
I arrived from terminal 3 and called Hopp it took 12 minutes and the driver cancelled it . Then the second driver accepted it but he could not find me and canceled it but they charged me for it After waiting for an hour i called uber and they came fast i will never Hopp again
J.Andrew C.
Posted
Many of their drivers as well as their customer service representatives reflect on their unprofessionalism and poor quality services in this industry. In a nutshell cheap means cheap services. In fact a one-star rating is overrated for this crap company.
Don A.
Posted
Horrible experience with Hopp in Canada. I’ve used it 11 times, and ride but 1 has made me late to work or miss important appointments. Drivers regularly cancel halfway to your pickup or even when they’re nearby, leaving you completely stranded. Getting a driver to actually show up feels like playing Russian roulette. Customer service is disrespectful, incompetent and not “understanding” at all. I asked for a partial refund after repeated bad experiences and got a pathetic 10% off a future ride… and even that trip had me late 15 minutes. On top of that, pricing is often higher than bigger competitors. Stay away from this app especially if you’re in Canada.
Mighat P.
Posted
Today I needed to go to the airport and decided to use Hopp. Big mistake. I always plan ahead, so I scheduled my ride in advance. The driver accepted it, and after waiting 12 minutes for him to arrive… he canceled. What’s wrong with this app? This is incredibly frustrating.
